Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarai Dempster

Cullman,AL

Summary

Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.

Overview

3
3
years of professional experience

Work History

Crew Leader

AMC Theatres
08.2023 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Developed and implemented process improvements to increase productivity.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Used variety of hand and power tools to complete tasks.

Crew Member

AMC Theatres
08.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.

Crew Member

Guthries
02.2021 - 07.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

McDonald's
08.2020 - 02.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

Fairview High School
Cullman, AL
05.2023

Skills

  • Crew Monitoring
  • Corrective Actions
  • Safety Standards
  • Job Assignments
  • Crew Management
  • Heavy Lifting
  • Cash Register Operations
  • Verbal and Written Communication
  • Task Prioritization
  • Individual and Team Goals
  • Multitasking and Organization
  • Safety Guidelines
  • Customer Relationship Management

Timeline

Crew Leader

AMC Theatres
08.2023 - Current

Crew Member

AMC Theatres
08.2022 - Current

Crew Member

Guthries
02.2021 - 07.2021

Crew Member

McDonald's
08.2020 - 02.2021

High School Diploma -

Fairview High School

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Sarai Dempster