Sarai Graves
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail/security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Security Guard
Allied Universal Security Services
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Managed over 50 truck drivers per day
Crew Member
Guthrie's Chicken Fingers
01.2023 - 06.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked in fast pace environment , dealing with customers 24/7 nonstop
Customer Service Representative
Afni Inc, Verizon
11.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
- managed over 50 customer calls per day
Sales Associate
Rue21
05.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Sociology
Tuskegee University
Tuskegee, AL05.2023
Skills
- Policy and Procedure Adherence
- Guest Relations
- Verbal and Written Communication
- Dispute Mediation
- Negotiation
- Coordination
- Schedule Mastery
- Customer Relations and Communications
Timeline
Crew Member
Guthrie's Chicken Fingers
01.2023 - 06.2023
Security Guard
Allied Universal Security Services
05.2021 - Current
Customer Service Representative
Afni Inc, Verizon
11.2020 - 03.2021
Sales Associate
Rue21
05.2020 - 09.2020
Bachelor of Science - Sociology
Tuskegee University
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