Sarai Gutierrez
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Sherwin-Williams Paint Store
05.2024 - 05.2025
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented training programs, enhancing team capabilities and service quality.
- Managed inventory control processes, reducing stock discrepancies through effective monitoring.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
Branch Operations Manager
Sherwin Williams
03.2023 - 04.2024
- Handled night deposits for the branch
- Informed customers of account balances
- Worked with outside vendors to fulfill customer orders
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Assistant Manager
Sherwin Williams
11.2022 - 03.2023
- Focused on clerical duties such as processing customer payments, filing new tax certificates, and maintaining audit guidelines
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with management to streamline operational procedures and reduce costs.
Branch Manager
Enterprise Rent-A-Car
03.2022 - 07.2022
- Cultivated strong client relationships, driving repeat business and referrals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Held morning meetings with employees to go over expectations and goals for the day.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Manager
Enterprise Rent-A-Car
10.2021 - 03.2022
- Facilitated daily department meetings to communicate goals, align strategies, and boost morale.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored my sales team in their professional development by offering guidance/support in their assigned roles.
- Used an audit sheet to ensure that our return agents were consistently delivering the best customer service experience for our customers.
Management Trainee
Enterprise Rent-A-Car
01.2021 - 09.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Handled day-to-day customer or client questions via telephone or email.
- Conducted comprehensive market research through Outside Sales Project to identify emerging trends, enabling development of innovative product strategies.
- Completed the Inside Sales Project by utilizing monthly income statements to spot areas of opportunity within the branch and set a plan in place to improve that area, kept track of numbers daily, and presented project to area managers
Receptionist/Event Planner
Washington State University
01.2018 - 05.2018
- Maintained confidentiality of information regarding clients and company.
- Assisted with planning office events and meetings for smooth execution.
- Planned our annual Networking and Etiquette Dinner where over twenty-five different company representatives assisted
- Coordinated appointment scheduling using electronic systems, optimizing calendar management for multiple departments.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Shift Lead
Mattawa Market
08.2014 - 08.2016
- Kept employees operating productively and working on task to meet business and customer needs.
- Adjusted product pricing accordingly after reviewing external vendor invoices
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored team members in customer service best practices and product knowledge.
Education
Bachelor of Arts - Hospitality Business Management
Washington State University
Pullman, Washington08.2020
Skills
- Bilingual, fluent in English and Spanish
- Outstanding communication skills
- Operations management
- Customer service
- Problem-solving
- Multitasking and organization
Certification
MOS Certified, Microsoft PowerPoint 2010
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Sherwin-Williams Paint Store
05.2024 - 05.2025
Branch Operations Manager
Sherwin Williams
03.2023 - 04.2024
Assistant Manager
Sherwin Williams
11.2022 - 03.2023
Branch Manager
Enterprise Rent-A-Car
03.2022 - 07.2022
Assistant Manager
Enterprise Rent-A-Car
10.2021 - 03.2022
Management Trainee
Enterprise Rent-A-Car
01.2021 - 09.2021
Receptionist/Event Planner
Washington State University
01.2018 - 05.2018
Shift Lead
Mattawa Market
08.2014 - 08.2016
Bachelor of Arts - Hospitality Business Management
Washington State University
Similar Profiles
Sara Mendoza-PedrozaSara Mendoza-Pedroza
Spanish Specialist Associate at Sherwin-Williams Paint StoreSpanish Specialist Associate at Sherwin-Williams Paint Store
Rebecca AlexanderRebecca Alexander
Training Store Manager at Sherwin-Williams Paint StoreTraining Store Manager at Sherwin-Williams Paint Store
Evan RoberyEvan Robery
Store Manager at Sherwin-Williams Paint StoreStore Manager at Sherwin-Williams Paint Store
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile
Mark JohnsonMark Johnson
Store Manager at DUANE READE PHARMACYStore Manager at DUANE READE PHARMACY