Sarai Hernandez
Lubbock,TX
Summary
Expertise in leading and developing clinical teams, managing daily workflows, and ensuring strict adherence to company policies and regulations. Skilled in collaborating with orthodontists to implement strategic initiatives. Focused on team accountability, staff development, and contributing to the clinic's growth and profitability along with operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Lead
Smile Doctors - Sperry, Tivis and Wentz Family Orthodontics
02.2021 - Current
- Led a team of clinical staff in providing high-quality patient care and ensuring adherence to medical protocols
- Conducted regular performance evaluations for clinical staff, providing feedback, coaching, and identifying areas for professional development
- Maintained a consistent flow of communication between the practice director, orthodontist, and clinical staff to ensure operations ran efficiently
- Helped implement SDA monitoring, treatment plans, and correct use of schedule template
- Trained new orthodontic assistants on proper procedures and protocols to ensure consistent quality of care
- Implemented infection control protocols to maintain a clean and safe environment for patients and staff
- Educated patients on compliance and oral hygiene practices specific to their treatment plan
- Assessed patient comfort levels during procedures and made necessary adjustments or accommodations as needed
- Managed appointment scheduling system to optimize efficiency while accommodating patient preferences.
- Coordinated and ordered necessary dental supplies and equipment, ensuring availability for daily operations
- Maintained inventory for dental supplies and equipment
Orthodontic Assistant
Lubbock Family Orthodontics (This Practice Was Later Purchased by Wentz Orthodontics in 2019)
12.2017 - 10.2018
- Provided chairside assistance during orthodontic procedures, anticipating the needs of the orthodontist
- Prepared patients for orthodontic procedures by taking X-rays, intraoral scans, and photographs
- Maintained accurate patient records, documenting treatment plans and progress notes
- Educated patients on oral hygiene practices specific to their orthodontic treatment
- Performed sterilization and disinfection protocols to maintain a clean and safe clinical environment
- Assisted in the making of lab retainers and appliances
Customer Service Representative
Comcast Cable and Xfinity Internet
01.2016 - 12.2017
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
Education
No Degree - Dental Assisting
Virginia College
Lubbock, TX12-2017
Associate of Science -
South Plains College
Levelland, TX05-2015
Skills
- Leadership
- Team development
- Team management
- Customer service
- Performance management
- Conflict Resolution
- Active listening
- Communication skills
- Organizational skills
- Remote monitoring
- Recruiting
Certification
- Registered Dental Assistant - September 2024 to September 2026
- CPR & First Aid Certified - May 2024 to May 2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinic Lead
Smile Doctors - Sperry, Tivis and Wentz Family Orthodontics
02.2021 - Current
Orthodontic Assistant
Lubbock Family Orthodontics (This Practice Was Later Purchased by Wentz Orthodontics in 2019)
12.2017 - 10.2018
Customer Service Representative
Comcast Cable and Xfinity Internet
01.2016 - 12.2017
No Degree - Dental Assisting
Virginia College
Associate of Science -
South Plains College