Sarai Martinez
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
68W Health Care Specialist
Texas Army National Guard
08.2023 - 03.2024
- Conducted regular training on first aid techniques and medical procedures for non-medical military personnel as needed.
- Conducted thorough patient interviews and assessments, ensuring accurate diagnoses and treatment plans for optimal recovery.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Delivered emotional support to patients and families.
Garden Associate
Home Depot
07.2023 - 10.2023
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
Cashier
Papa John's Pizza
01.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Science - Emergency Care Attendance
Navarro College
Corsicana, TX05.2023
High School Diploma -
Trimble Technical High School
Fort Worth, TX05.2022
Skills
- Critical decision-making skills
- Active Listening
- Customer Service
- Medical Recordkeeping
- Quality Assurance Controls
- Attention to Detail
- Customer Support
- Bilingual verbal and written communication
- Customer Relations
- Client Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- EMT - Certified Emergency Medical Technician
Timeline
68W Health Care Specialist
Texas Army National Guard
08.2023 - 03.2024
Garden Associate
Home Depot
07.2023 - 10.2023
Cashier
Papa John's Pizza
01.2020 - 07.2020
Associate of Applied Science - Emergency Care Attendance
Navarro College
High School Diploma -
Trimble Technical High School
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