Sarai Martinez
Georgetown
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Round Rock ISD
08.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated and scheduled 504 meetings for Counselors, Students and Principals.
- Maintained contact with Parents to update student information.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Front Desk Receptionist
Ascension Medical Group
07.2023 - 04.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Admin Clerk
US Army
01.2020 - 05.2023
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into AFMIS system with information to keep records current.
- Generated documents necessary for internal meetings.
- Learned to handle a fast paced environment by working in a timely manner.
- Greeted customers in a respectful manner and responded with proper customs and courtesy's.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Front End Supervisor
Marshalls
05.2018 - 05.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules for team members.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Health Technician
St.Christophers Hospital For Children
11.2016 - 08.2018
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Created and updated tracking spreadsheets.
- Documented observations and baseline measurements in medical records.
- Set up, maintained and verified sterility of lab equipment and tools.
- Worked flexible hours.
- Maintained energy and enthusiasm in fast-paced environment.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06.2018
Skills
- Database Entry
- Microsoft Office
- Document Typing and Formatting
- Spreadsheet Development
- Office Procedures
- Active Listening
- Time Management
- Problem-Solving Skills
- Hospitality Service
- Administrative Skills
- Goals and Performance
- Organize Inventory
Languages
Spanish
Native or Bilingual
Certification
- CPR Certified, American Heart Association.
Timeline
Administrative Assistant
Round Rock ISD
08.2024 - 01.2025
Front Desk Receptionist
Ascension Medical Group
07.2023 - 04.2024
Admin Clerk
US Army
01.2020 - 05.2023
Front End Supervisor
Marshalls
05.2018 - 05.2019
Health Technician
St.Christophers Hospital For Children
11.2016 - 08.2018
High School Diploma -
Olney Charter High School
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