Sarai Medrano Lozano
Gainesville,GA
Summary
Offering well-honed organizational abilities and willingness to learn and develop in professional setting. Delivers understanding of key functions and ability to quickly master fast paced environments and procedures with an outstanding reputation. Ready to use and develop communication and multitasking skills in the Certified Phlebotomy Technician role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
Elegant Edge Countertops
02.2022 - 02.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Customer Service Representative
Humane Society of Northeast Georgia
06.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
Chick-fil-A
07.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certified Phlebotomy Technician
Medical Institute of Northeast Georgia,LLC
Braselton, GA06-2024
High School Diploma -
Johnson High School
Gainesville, GA05-2021
Skills
- Service Excellence
- Clear Communication Skills
- Office administration
- Effective Organization
- Keyboarding skills
- Efficient Appointment Coordination
- Complex Problem-solving
- Experience with Multi-Line Telecommunication Systems
- Supply restocking
- Supply ordering
- Managing purchasing activities
- Payroll Management
- Fluent bilingualism
- Customer service
- Problem-solving
- [Language] translation
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Humane Society of Northeast Georgia
06.2022 - 12.2022
Secretary
Elegant Edge Countertops
02.2022 - 02.2025
Customer Service Representative
Chick-fil-A
07.2021 - 06.2022
Certified Phlebotomy Technician
Medical Institute of Northeast Georgia,LLC
High School Diploma -
Johnson High School
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