Sarai Muhammad

The months entered above are indicative of the months during the summer that I was employed here at this summer camp. My duties included assisting the children with their educational activities, Preparing and serving mid-afternoon meals and assisting as a chaperone on trips

• Led group of children in swimming, baseball and arts and crafts.
• Planned special events to keep camp experiences fun and exciting.
• Engaged campers in creative games and sports-related activities to encourage participation and healthy competition.

• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.

• Supported lead teacher with daily classroom activities.
• Monitored students to observe behavior, enforce rules and maintain safety.
• Maintained safe, clean and constantly supervised play environment.
• Instructed and assisted students during craft activities.
• Assisted with or led story time by reading books to children.
• Supervised students outside classroom during recess, lunch and breaks.
• Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
• Arranged classroom furniture and learning materials to keep areas neat.
• Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Consulted with customers to resolve service and billing issues.

Please note that this job was lost due to COVID-19. I was not fired nor did I quit.

• Identified and assessed customer needs to achieve satisfaction and meet sales targets and productivity quotas.
• Composed grammatically correct, clear and concise email responses to reflect company tone and style.
• Participated in internal training programs to expand knowledge and support multiple clients.
• Maneuvered through various systems to provide customers with prompt, courteous and accurate information.
• Maintained positive working relationship with fellow staff and management.

Please note that this job is a very easy and straight to the point work from home job. I can take the laptop anywhere I go and do my work. I've even traveled with it.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Maintained a high level of professionalism when dealing with difficult customers.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries via phone, email, and chat.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered inbound calls, chats and emails to facilitate customer service.