Sarai Najera
Albuquerque
Summary
Compassionate caregiver with extensive experience in patient support, including bill management and appointment organization. Proven field supervisor with three years of experience ensuring high-quality care through regular patient check-ins and effective resolution of caregiver concerns. Skilled in maintaining up-to-date insurance information to facilitate seamless care delivery. Committed to enhancing client well-being through personalized service and efficient front desk management, ensuring smooth operations and client satisfaction.
Overview
2023
2023
years of professional experience
Work History
Front Desk Receptionist/ Office Manager
The Healthier Within
2024 - 2025
- Greeted visitors, providing exceptional customer service and ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained organized reception area, enhancing overall office presentation and professionalism.
- Collaborated with team members to streamline front desk operations and enhance workflow efficiency.
- Provided administrative support by managing office supplies inventory and placing orders as needed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Discovering Greatness
2022 - 2024
- Managed front desk operations, ensuring smooth visitor check-ins and appointment scheduling.
- Streamlined communication between departments, enhancing workflow efficiency and client interactions.
- Maintained accurate records of guest information and inquiries using electronic management systems.
- Provided exceptional customer service, addressing concerns promptly to ensure satisfaction.
- Coordinated office supplies and inventory, optimizing resource availability for daily operations.
- Trained new staff on front desk procedures and customer service protocols, fostering team development.
Caregiver
First premier
05.2017 - 10.2022
- I helped my patients with maintaining there house hold clean and orignazed.
- Helped my patients by scheduling there doctors appointments and helping them pay there bills and taking them grocery shoppin.
Field supervisor
Cano Helath
09.2021 - 09.2022
- I helped schedule appointment with out doctor and our bene coordinato.
- I helped cover the front desk checking in and out patients and giving information if needed.
- I Scheduled events in the community and did tabling all over Albuquerque to get more patients in.
- I made phone calls to get patients in our clinic and give them information about the clinic.
Field Supervisor
Abanza
12.2017 - 12.2020
- I would visit my patients to make sure they have not go e to the hospital or had any injuries.
- I also made sure there was no issues with them and there caregiver and if so I would help them figure it out.
- Helped with there scheduling and made sure they where covered.
- I also helped my patients with there insurance;I would talk to there care coordinators.
Education
High School - undefined
Rio grand high school
Albuquerque, NM05.2017
Skills
- Bilingual, Time management, Communication skills, Customer service, Computer literacy, quick learner, effective communication convey information ,resolve issues effectively ,patient to handle challenges
Languages
English, Spanish
Timeline
Field supervisor
Cano Helath
09.2021 - 09.2022
Field Supervisor
Abanza
12.2017 - 12.2020
Caregiver
First premier
05.2017 - 10.2022
High School - undefined
Rio grand high school
Front Desk Receptionist/ Office Manager
The Healthier Within
2024 - 2025
Front Desk Receptionist
Discovering Greatness
2022 - 2024
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