Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace.
Hi, I’m
Sarai Ortegon
Boston,MA
Summary
Overview
5
years of professional experience
1
Certification
Work History
Home For Little Wanderers
Residential Supervisor
04.2022 - Current
Job overview
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Scheduled fun social and recreational activities for residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Provided crisis management and intervention during emergency situations.
- Supervised employees and provided feedback on performance.
- Verified resident identity and recorded drug, dosage and administration time using specific forms.
- Read physician orders and matched to residents' medication administration records.
BaneCare
Activities Assistant
08.2021 - 03.2023
Job overview
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
The Maids
Scheduling Assistant
02.2020 - 07.2021
Job overview
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
Family Dollar
Assistant Store Manager
08.2018 - 02.2019
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
ObryantBoston, MA
High School Diploma
06.2018
University Overview
Skills
- Staff Scheduling
- Safety Inspections
- Activities Management
- Proficient in [Software]
- Crisis Intervention
- Direct Care Staff Oversight
- Resident Monitoring
- Behavior Monitoring
- Emergency Response
- Medication Administration
- Basic Trauma Life Support
Certification
MAP
CPR and First aid
social media marketing
UX
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Turkish
Elementary
Timeline
Residential Supervisor
Home For Little Wanderers
04.2022 - Current
Activities Assistant
BaneCare
08.2021 - 03.2023
Scheduling Assistant
The Maids
02.2020 - 07.2021
Assistant Store Manager
Family Dollar
08.2018 - 02.2019
Obryant
High School Diploma
Similar Profiles
Shealynne Williams-AldredShealynne Williams-Aldred
Residential Supervisor at Home For Little WanderersResidential Supervisor at Home For Little Wanderers
Heidi JH FerreiraHeidi JH Ferreira
Vice President of Human Resources and Compliance at The Home for Little WanderersVice President of Human Resources and Compliance at The Home for Little Wanderers
Asha N. NabudidiAsha N. Nabudidi
Case Manager at The Home for Little Wanderers/Liberty Village Young Adult ShelterCase Manager at The Home for Little Wanderers/Liberty Village Young Adult Shelter
Amber LundAmber Lund
Lead Food Supervisor at Hide-a-While RestaurantLead Food Supervisor at Hide-a-While Restaurant
Gabriel G. FaheyGabriel G. Fahey
Head of North America Talent Acquisition at Straumann GroupHead of North America Talent Acquisition at Straumann Group