Sarai Perez Reyes
Compton,CA
Summary
Proven customer service expert from Macys Department Store, adept in POS system operation and maintaining customer satisfaction. Demonstrated ability to handle high-pressure situations with patience and composure, enhancing customer loyalty. Skilled in cash handling and issue resolution, consistently ensuring a welcoming environment and efficient transaction processing.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Macys Department Store
Downey, CA
11.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Dominguez High School
Compton, CA06.2015
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Customer Complaint Resolution
- POS System Operation
- Reliable and Responsible
- Adaptable and Flexible
- Creative Thinking
- Issue Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Macys Department Store
11.2019 - Current
High School Diploma -
Dominguez High School