Sarai Reyes
IL
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
10
10
years of professional experience
Work History
Quality Assurance Agent
SpeedX
03.2024 - Current
- Increased efficiency by automating repetitive tasks within the testing process, freeing up time for more complex analysis.
- Reduced overall defects by conducting regular reviews of test cases, ensuring optimal test coverage and accuracy.
- Conducted thorough inspections of products to ensure adherence to established standards and specifications.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Reported progress, test metrics and results to project stakeholders.
E-Commerce Specialist
Mariano's
01.2024 - 10.2024
- Coordinated logistics operations such as order processing, inventory management, and shipment tracking
- Managed customer service inquiries through multiple channels including email, chat, and phone
- Optimized product listings on various e-commerce platforms for maximum visibility and engagement
- Collaborated with marketing team to create targeted content and optimize landing pages for conversion rate optimization
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors
Coordinator
Paramount Events
01.2023 - 10.2023
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines
- Maintained an inventory of all catering equipment and supplies
- Organized staff training sessions to ensure excellent customer service standards
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had
- Provided excellent customer service throughout the duration of an event
Office Manager/Admin
H&R Block
06.2021 - 12.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Provided secretarial and office management support while building cooperative working relationships
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Monitored payments due from clients and promptly contacted clients with past due payments
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization
Sales Associate
Foot Locker
07.2020 - 05.2021
- Generated new sales leads through cold calling and networking activities
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals
- Ensured compliance with applicable laws, regulations, policies, procedures, and internal controls related to sales activities
Sales Consultant
The Body Shop
11.2019 - 02.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding customer’s base
- Developed sales strategies to increase profit margins for the company
- Performed data entry tasks related to sales activities
- Identified opportunities for improvement within the sales department processes
Waitress/Supervisor
El Tec
01.2015 - 11.2019
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Provided excellent customer service by addressing any complaints or concerns promptly
- Completed opening and closing checklists to ensure smooth restaurant operations
- Stocked server areas with supplies before, during and after shifts
- Suggested additional items to customers to increase restaurant sales
Education
Diploma - High School
Association House of Chicago
Chicago, IL07.2021
Skills
- Hospitality
- Documentation review
- Quality management
- Sales Expertise
- Performance testing
- Administrative experience
- Data Entry
- Quality Assurance
- Coordinator
- Customer service
- Client Correspondence
- Clerical experience
- Business Administration
- Serving
- E-Commerce
- Data Communication
- Office Management
Languages
Spanish - Native
English - Native
Timeline
Quality Assurance Agent
SpeedX
03.2024 - Current
E-Commerce Specialist
Mariano's
01.2024 - 10.2024
Coordinator
Paramount Events
01.2023 - 10.2023
Office Manager/Admin
H&R Block
06.2021 - 12.2022
Sales Associate
Foot Locker
07.2020 - 05.2021
Sales Consultant
The Body Shop
11.2019 - 02.2020
Waitress/Supervisor
El Tec
01.2015 - 11.2019
Diploma - High School
Association House of Chicago
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