Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sarai Rodriguez

Aliso Viejo,CA

Summary

Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.

Overview

4
4
years of professional experience

Work History

Host, Cashier, Food Preparation.

In-N-Out Burger
Laguna Hills, California
08.2024 - Current
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped service staff handle demand by distributing food and beverages.
  • Took beverage orders and served drinks during peak meal times.
  • Provided excellent customer service by anticipating customer needs.
  • Inspected dining areas for any damages or defects.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Accepted payments from guests for dine-in and take-out foods.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Measured ingredients required for specific food items being prepared.
  • Collaborated with other kitchen staff to streamline food preparation processes.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Packaged and labeled prepared foods for storage or sale.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Re-stocked, organized and arranged service and food stations.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Washed, peeled, and prepared raw food materials.

Restaurant Cleaner

Self-employed
Laguna Beach, California
01.2021 - 12.2022
  • Vacuumed carpets and mopped hard surface floors on a daily basis.
  • Ensured that all tables were set up according to company standards before guests arrived.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Followed established procedures for sanitizing all food preparation equipment after use.
  • Cleaned windows and mirrors in the restaurant area.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Mixed water and detergents or acids to prepare cleaning solutions.

Education

Associate of Science - Nursing

Saddleback College
Mission Viejo, CA

Skills

  • Team player mentality
  • Health standards
  • Hospitality and accommodation
  • Team collaboration
  • Adaptable to change
  • Detail-oriented
  • Food allergy awareness
  • Order accuracy
  • Customer service
  • Customer engagement
  • Task prioritization
  • Front of house organization
  • Dining room management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Host, Cashier, Food Preparation.

In-N-Out Burger
08.2024 - Current

Restaurant Cleaner

Self-employed
01.2021 - 12.2022

Associate of Science - Nursing

Saddleback College
Sarai Rodriguez