Sarai Ross
Summary
Adaptable Manager with dynamic analytical, and interpersonal skills who offers 15 years of experience coordinating operations to achieve organizational goals by creating personalized strategic solutions that mitigate the chaos and maximize output.
Overview
21
21
years of professional experience
Work History
Caregiver/Disability
Senior Family Members
Washington, DC
12.2011 - 12.2020
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Improved patient outlook and daily living through compassionate care.
- Accepted and processed client payments and applied toward account balances.
Project Management/ Music Business Consultant
MoJo Ent.
Washington, DC
11.2003 - 03.2019
- Coordinated with sponsors, vendors and independent contractors.
- Researched and acquire national and international talent.
- Developed and monitored marketing plans and project budgets.
- Developed sponsorship opportunities to cover cost of national & international tours.
- Researched, analyzed and provided solutions to complex problems
- Established and oversaw strategic business actions and streamlined operations.
- Leveraged trends in client industries and marketplaces to shape solutions and approaches.
- Analyzed market trends and client data to inform decision-making processes.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging music industry trends.
- Negotiated and approved contracts between company distributors, suppliers and other external entities.
Assistant Move/Facilities Concierge
International Monetary Fund
Washington, DC
12.2010 - 12.2011
- Initiated facilities work orders for repair and furniture installation
- Ensured staff were packed prior to move
- Assisted with pre-move walk through with staff to ensure accuracy, and address questions and concerns
- Utilized building floorplans to perform inspections of specified areas to ensure the accuracy of occupied, vacant and unused space
- Recorded discrepancies and corresponded with space management team in a timely manner
Supervisor/Management
Starbucks Coffee
Washington, DC/NYC
12.1999 - 11.2010
- Directed and supervised team of 7 or more employees in daily operations.
- Managed inventory to control product waste & increase profit margins.
- Met and exceeded sales goals by 100%
- Introduced and implement partner scheduling practice that provides balance and equity
- Prepared daily bank deposits
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Oversaw employee productivity to provide constructive feedback and coaching.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
Bachelor of Business Administration - Operations And Information Management
Univ. of Mass - Isenberg School of Management
Amherst, MA12-2026
Skills
- Microsoft Office
- Adobe Essentials
- Problem-Solving
- Team Development
- Partnership Building
- Customer Service Management
- Supply Chain Management
- Operational Budgeting
- Troubleshooting
- Market Research
- Strong interpersonal skills
- Project Management
- Inventory Management
- Travel Coordination
- Budget Management
- Contract Negotiations
- Trend Forecasting
References
References available upon request.
Timeline
Caregiver/Disability
Senior Family Members
12.2011 - 12.2020
Assistant Move/Facilities Concierge
International Monetary Fund
12.2010 - 12.2011
Project Management/ Music Business Consultant
MoJo Ent.
11.2003 - 03.2019
Supervisor/Management
Starbucks Coffee
12.1999 - 11.2010
Bachelor of Business Administration - Operations And Information Management
Univ. of Mass - Isenberg School of Management
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