Sarai Rueda
Hollywood,FL
Summary
Experienced in IT support gained through a recent internship, complemented by strong administrative skills honed in a receptionist role. Proven ability to effectively resolve user concerns and maintain smooth office operations. Skilled in managing front desk duties, delivering good customer service, and proficient in Microsoft Office and basic IT troubleshooting tools. Eager to apply a customer-focused approach and diverse skill set to support and enhance an IT team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Internship
Broward College – South Campus
09.2023 - 12.2023
- Shadowed technicians and learned the process and procedures of troubleshooting.
- Assisted technicians with fixing technical issues for faculty and staff.
- Assisted in the deployment of Windows 10 and 11 computers.
- Assisted technicians with setting up equipment for customers and events.
Receptionist
The Nail Lounge: Miramar
10.2021 - 08.2022
- Greeted and directed visitors to appropriate personnel and answered a large number of calls and emails daily.
- Processed customer payments using cash registers.
- Solved customer complaints and requests.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Hostess
Pho Bar – Davie
07.2021 - 10.2021
- Assisted in preparing the restaurant for opening and closing shifts.
- Assisted servers in bussing tables when needed during busy periods.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted customers and provided them with menus.
- Maintained a clean and organized dining area.
Student Worker
South Regional Broward County Library
11.2022
- Researched information related to patron inquiries using print resources or online databases.
- Returned books to circulation by placing them on proper shelves.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Organized shelves, book displays, and other library areas according to established guidelines.
Education
Bachelor of Applied Science in Information Technology -
Broward College
05.2024
Hollywood Hills High School
06.2019
Skills
- HTML
- CSS
- JavaScript
Certification
- CompTIA Project +, 08/2022
- CIW Database Design Specialist, 04/2023
- CompTIA CySA+, 05/2024
Timeline
IT Internship
Broward College – South Campus
09.2023 - 12.2023
Student Worker
South Regional Broward County Library
11.2022
Receptionist
The Nail Lounge: Miramar
10.2021 - 08.2022
Hostess
Pho Bar – Davie
07.2021 - 10.2021
Bachelor of Applied Science in Information Technology -
Broward College
Hollywood Hills High School
- CompTIA Project +, 08/2022
- CIW Database Design Specialist, 04/2023
- CompTIA CySA+, 05/2024
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