MICHAEL J DURAN JR
Denver,CO
Summary
Dynamic professional with extensive experience in Customer Success, Operations, and Strategic Partnerships, seeking a role that leverages my skills in process optimization, relationship management, and creative problem-solving. Passionate about fostering meaningful client relationships while exploring opportunities to contribute creatively in writing or media production. Dedicated to driving growth and operational excellence in customer-centric environments.
Overview
8
8
years of professional experience
Work History
Sr. Manager - Global Partner Success
Brightcove
07.2023 - 03.2025
- Established sales enablement material for the Brightcove global partner network, including training and learning material for partners in North America, France, Germany, Spain, India, Japan, Singapore and Australia.
- Created and maintained the Partner Academy, a LMS built on Skilljar to provide all of Brightcove Channel partners with relevant training courses to help accelerate their sales and technical knowhow.
- Optimized, managed, and updated the Partner Portal, the primary resource center for Brightcove Partners to obtain sales and marketing material, access learning content, and register leads created in their channel.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed all external communication to the Channel Partner Network, including monthly newsletters, event registration, and any partner-facing copy displayed in the Partner Portal.
Strategic Partnership Manager
Nexstar Network
03.2022 - 07.2023
- Managed over 120 existing partner relationships and sought new vendor opportunities (Home Depot, Ferguson, GMC, Lennox, Angi, Service Titan)
- Built and maintained vendor relationships accounting for over $1.6b in contractor spend, and ~$23million in annual rebates
- Drafted contracts, negotiated deals, and executed revenue sharing agreements
- Successfully vetted and signed 15+ partners with rebate incentive structures or similar rev-share agreements
- Established standardized partner onboarding and partner success processes
- Designed and launched partner Engagement Plan, including branded tiers, marketing, and execution
- Designed and implemented ticketing support structure for Rebate Coach issue resolution.
Digital Customer Success Manager
Metigy
07.2021 - 03.2022
- Acted as a liaison and account manager for all major U.S Accounts
- Established U.S Customer success SOP's
- Designed, implemented, and maintained a ticketing support structure for all inbound customer communication
- Designed and maintained an automated chat bot for inbound customer inquiries
- Developed a pipeline for partner acquisition and onboarding
- Developed new media and literature to support U.S Growth efforts, including social media, podcasts, video & radio.
Client Success Regional Lead
Virtuance Real Estate Photography
05.2019 - 07.2021
- Received a promotion to management after 8 months of working as Client Success Specialist
- Managed a team of 8 CSSs
- Completed daily tasks that supported health and performance of Midwest regional team and clients, and reported directly to Client Success Manager (CSM)
- Provided SaaS support and developed group growth objectives and goals.
Repair & Sales
Comcast Corporation
08.2017 - 02.2019
- Promoted and championed Comcast products to users via retention and acquisition efforts
- Provided technical support to SaaS clients as well as end users, with a focus on Comcast Business partnerships
- Upsold multiple facets of Comcast residential and business products, including Comcast Voice, TV, High-speed Internet, and Security.
Education
Bachelor of Arts - Communication & Mass Media Studies, Writing
UNIVERSITY OF NORTHERN COLORADO
Greeley, CO05.2017
Skills
- Partnership Acquisition
- Partner Success
- Customer Success Management
- Enterprise Sales
- Team Management
- Optimization
- Contracts & Agreements
- Creative & Professional Writing
Timeline
Sr. Manager - Global Partner Success
Brightcove
07.2023 - 03.2025
Strategic Partnership Manager
Nexstar Network
03.2022 - 07.2023
Digital Customer Success Manager
Metigy
07.2021 - 03.2022
Client Success Regional Lead
Virtuance Real Estate Photography
05.2019 - 07.2021
Repair & Sales
Comcast Corporation
08.2017 - 02.2019
Bachelor of Arts - Communication & Mass Media Studies, Writing
UNIVERSITY OF NORTHERN COLORADO
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