Sarai Sanchez
Aubrey,TX
Summary
Dedicated Bilingual Medical Receptionist offering over 16 years' experience in the medical field.
Driven to succeed. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Patient Access Supervisor
Texas Health Presbyterian Hospital
DENTON , TX
2023.05 - Current
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained various admission forms and policies, acquiring signatures for consent.
- Communicated financial obligations to patients and collected fees at time of service.
Financial Counselor
Texas Health Presbyterian Hospital
Denton , TX
2022.01 - 2023.05
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Reviewed and verified financial data to determine program eligibility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Front Desk Receptionist
Texas Health Physician Group
Denton , TX
2021.03 - 2022.01
- Welcomed patient to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Welcomed large volume of guests and improved overall customer service.
- Assisted patients in filling out pre-appointment paperwork.
- Prevented double bookings and set aside appropriate time in between appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Coordinated schedules and set appointments by calling hospitals or surgical centers for patients.
Front Desk Coordinator
Konen And Associates
Carrollton , Texas
2018.01 - 2021.03
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Generated monthly statements to check outstanding balances.
Medical Receptionist
DIGESTIVE HEALTH ASSOCIATES OF TEXAS
Carrollton , TX
2017.05 - 2017.12
- Greeting patients check in and out. Answering multi-line phone system and handling calls appropriate. Scheduling and confirming patient appointments.
- Verifying insurance benefits and eligibility, obtaining referrals.
- Collecting co-payments, balances at the time of service or prior.
- Scanning and sorting medical records.
- Managing EHR and standard fax.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Radiology Unit Coordinator
Baylor Scott and White
Carrollton , TX
2011.11 - 2017.02
- Input patient appointments & information in appropriate databases, answer in coming calls and transfer to technicians or physicians, help technicians set up procedure rooms, give patients their consent forms, complete the procedure in the system, and billing the patient, take patients to the procedure room or the right department.
Diet Clerk
Aramark
Carrollton , TX
2010.08 - 2011.11
- Prepares dietary information for use by kitchen personnel in preparation of foods for hospital, Examines diet orders and menus received from hospital units and tallies portions and foods of general and soft diets.
- Processes new diets and changes as required.
- Calculate diabetic diets, using calculator, and following standards established by DIETITIAN, CLINICAL.
- Answering telephone and intercom calls and relay information to kitchen concerning meal changes, complaints, or patient discharge.
Unit Secretary/ Health Unit Coordinator
RHD MEMORIAL MEDICAL CENTER
Farmers Branch , TX
2005.04 - 2009.12
- Input patient appointments & information in appropriate databases, answer in coming calls and transfer to technicians or physicians, help technicians set up procedure rooms, give patients their consent forms, complete the procedure in the system, and billing the patient, take patients to the procedure room or the right department.
Education
GED -
Jose Vasconcelos High School
Mexico 2003
No Degree -
R L Turner High School
CarrolltonSkills
- Strong Bilingual verbal communication
- Outstanding interpersonal skills.
- Quick learner
- Computer proficient
- Problem solver
- Relate well to people from a variety of Cultures.
- Interpersonal skills
- Fax
- Forms
- Insurance
- Managing
- Microsoft Office
- Outlook
- Phone system
- Problem solver
- Processes
- Quick learner
- Scanning
- Scheduling
- Telephone
- Verbal communication
- Well organized
- Appointment Scheduling
- Medical terminology
- Quality Assurance
- Training Coordination
- Registration and Admissions
- Work Quality Evaluation
- Epic Systems
- Decision Making
- Employee Performance Evaluations
- Employee Supervision
- Employee Recruitment and Hiring
Timeline
Patient Access Supervisor
Texas Health Presbyterian Hospital
2023.05 - Current
Financial Counselor
Texas Health Presbyterian Hospital
2022.01 - 2023.05
Front Desk Receptionist
Texas Health Physician Group
2021.03 - 2022.01
Front Desk Coordinator
Konen And Associates
2018.01 - 2021.03
Medical Receptionist
DIGESTIVE HEALTH ASSOCIATES OF TEXAS
2017.05 - 2017.12
Radiology Unit Coordinator
Baylor Scott and White
2011.11 - 2017.02
Diet Clerk
Aramark
2010.08 - 2011.11
Unit Secretary/ Health Unit Coordinator
RHD MEMORIAL MEDICAL CENTER
2005.04 - 2009.12
GED -
Jose Vasconcelos High School
No Degree -
R L Turner High School
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