Sarai Smith
Houston
Summary
Dynamic and adaptable professional with experience at Toyota Center, enhancing customer satisfaction through efficient table management and teamwork. Proven ability to train staff and maintain a clean environment, while demonstrating excellent communication skills. Recognized for fostering a positive dining experience and supporting high-pressure service demands.
Overview
6
6
years of professional experience
Work History
Restaurant Busser
Toyota Center
09.2024 - Current
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
Table Busser
Houston Zoo
03.2024 - 09.2024
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
Lead Busser
China Star Buffet
10.2022 - 03.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Cashier/Lead Cook
Texas Typhoon Water Park
07.2019 - 09.2019
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Education
GED -
Harris County Department of Education
Houston, TX12-2025
Skills
- Effective team player
- Adaptable to change
- Excellent teamwork
- Polite demeanor
Timeline
Restaurant Busser
Toyota Center
09.2024 - Current
Table Busser
Houston Zoo
03.2024 - 09.2024
Lead Busser
China Star Buffet
10.2022 - 03.2024
Cashier/Lead Cook
Texas Typhoon Water Park
07.2019 - 09.2019
GED -
Harris County Department of Education
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