Sarai Soto
Hobbs,NM
Summary
Proven to enhance customer satisfaction through efficient front desk services at La Quinta Inn & Suites, I excel in problem-solving and administrative tasks. Leveraging strong customer service and Microsoft Office skills, I adeptly managed high-volume inquiries and streamlined appointment scheduling, significantly reducing double bookings. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
La Quinta Inn & Suites
09.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
New Mexico Connections Academy
Home School 05.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Sensitive information handling
- Work Prioritization
- Issue handling
- Skilled in microsoft
- File Management
- Call Routing
- Mail Sorting
- Call forwarding
- Meeting Arrangements
- Mail handling
- Problem-Solving
- Data Entry
- Call Answering and Routing
- Microsoft Office
- Payment Processing
- Greeting and Seating Clients
- Basic Math
- Billing and Invoicing
- Documentation And Reporting
- Documentation
- Inventory Management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
La Quinta Inn & Suites
09.2023 - 04.2024
High School Diploma -
New Mexico Connections Academy
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