Sarai Stoner

• Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
• Boosted plant health by diagnosing issues and administering appropriate treatments.
• Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
• Streamlined inventory management for optimal resource allocation, reducing waste.
• Improved garden safety by identifying hazards and implementing corrective measures.
• Educated customers on sustainable gardening practices, promoting environmental consciousness.
• Maximized sales through effective merchandising of plants, tools, and accessories.
• Provided exceptional customer service by addressing inquiries promptly and accurately.
• Raised awareness about native plants, encouraging their use in local landscapes.
• Conducted regular evaluations of nursery stock quality to ensure only high-quality products were available for purchase.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Worked outdoors in weather conditions to care for plants and serve customers.
• Watered plants every week and regularly checked for naturally wilted parts to remove.
• Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.

-Enhanced the dog camper experience by organizing and leading engaging activities tailored to various dog groups.

-Kept dog campers' morale high by fostering a supportive, inclusive and fun environment for the dogs to stay in.

-Contributed to the development of new programs aimed at increasing dog camper retention and satisfaction rates.

-Ensured dog camper safety by enforcing camp rules, supervising group time in the play yard, and responding promptly to incidents.

-Assisted in the successful management of daily operations such as meal planning, meal distribution, medicine distribution, walking each dog camper one by one to their personal cabin or owner, and site maintenance by deep cleaning every night at closing, and each time there is a biohazard incident.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.