Sarai Vazquez
Fontana
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer
Fed Ex Ground
12.2019 - 08.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Made sure to provide and always maintain a safe work environment for all of my peers.
Medical Administrative Assistant
Pinnacle Medical Group
02.2018 - 02.2019
- Front office registration lead.
- Collected and inputted co-pays.
- Ran marketing events.
- Verified insurance.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Hostess/Server
IHOP
12.2013 - 08.2015
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting, and seating guest.
- Handled cash/worked register.
- Took food orders.
- Tracked, ordered, and maintained inventory.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High school or equivalent - GED
Fontana High School
08.2012
Diploma -
First Institute Training and Management
08.2018
Skills
- Customer Service
- Bilingual (English and Spanish)
- Data Entry
- CPR Certified
- Adaptability
- Ability to work well under pressure
- Typing (40 wpm)
- New hire training
- Creative problem solving
- Team player
Coursework
Diploma, First Institute Training and Management, 08/01/18
Certification
- CPR/AED Certification
- First Aid Certification
- Medical Clerk Assistant diploma, obtained at First Institute Training and Management.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Trainer
Fed Ex Ground
12.2019 - 08.2023
Medical Administrative Assistant
Pinnacle Medical Group
02.2018 - 02.2019
Hostess/Server
IHOP
12.2013 - 08.2015
Diploma -
First Institute Training and Management
High school or equivalent - GED
Fontana High School
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