Sarai Viana Ruiz
Bayamón,PR
Summary
Motivated professional considered talented leader and driven problem solver. Brings many years of experience in management and sales role. Offers outstanding attention to detail. My goal is to use my knowledge and skills to grow and expand the company.
Overview
11
11
years of professional experience
Work History
Disaster Survivor Assistance Specialist
FEMA
02.2024 - Current
- Managed registration, inquiries, and updates for disaster survivors, ensuring accurate and timely processing of assistance applications.
- Provided comprehensive information on FEMA programs, facilitating access to federal aid and guiding survivors through complex processes.
- Participated in cross-functional meetings and debriefings, contributing to strategic planning and continuous improvement of disaster response initiatives.
- Coordinated operations at fixed and mobile sites, maintaining efficient service delivery and compliance with FEMA protocols.
- Collaborated closely with Emergency Management (EM) officials and local agencies to synchronize disaster response efforts and streamline resource allocation
- Provided intervention services to survivors in need of immediate safety planning.
- Assisted survivors with accessing community resources such as housing, health care, legal advocacy, and financial assistance programs.
- Maintained accurate records of client contacts in accordance with mandated reporting requirements.
- Created individualized safety plans that address the unique needs of each survivor.
- Processed patient registration forms.
Sales Associate
Brisas del Caribe
San Juan , PR
11.2021 - Current
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Troubleshot product issues and fixed problems.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Answered customer questions regarding shipments.
- Processed payments by accepting cash, checks and credit card payments.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
- Managed order process for new and existing customers.
- Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs.
- Tracked inventory used and notified supervisor about re-ordering needs.
Full Time Key Holder
UNOde50
Carolina, PR
06.2021 - 11.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Wrote and submitted reports.
Jr. Assistant Manager
Tiffany & Co.
San Juan, PR
04.2018 - 12.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw team development according to industry service standards to further customer loyalty.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Sales Associate
Kury Jewelry
San Juan , PR
06.2016 - 04.2018
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Negotiated and closed deals with minimal oversight.
Internship Student
Bufete Jose Lugo Irizzary
Bayamon, PR
09.2014 - 02.2015
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Education
High School Diploma -
Fracisco Gaztambide Vega
Bayamon, PR05.2015
BBA -
Universidad De Puerto Rico
Bayamon, PRSkills
- Bilingual
- Product and service knowledge
- Sales monitoring
- Strategic Planning
- Retail operations management
- Orientating and training
- Microsoft Office expertise
- Staff training and development
- Merchandising knowledge
- Written and oral communication skills
- Money handling
- Route management
Reference
Provided upon request
Timeline
Disaster Survivor Assistance Specialist
FEMA
02.2024 - Current
Sales Associate
Brisas del Caribe
11.2021 - Current
Full Time Key Holder
UNOde50
06.2021 - 11.2021
Jr. Assistant Manager
Tiffany & Co.
04.2018 - 12.2020
Sales Associate
Kury Jewelry
06.2016 - 04.2018
Internship Student
Bufete Jose Lugo Irizzary
09.2014 - 02.2015
High School Diploma -
Fracisco Gaztambide Vega
BBA -
Universidad De Puerto Rico