SARAI WILLIAMS
DURHAM,North Carolina
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Joe Van Gogh
03.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
Human Resources Administrative Assistant
Security Engineers Inc.
04.2023 - 07.2023
- Managed and maintained employee records, ensuring accuracy and confidentiality
- Assisted in the onboarding process
- Processed payroll and maintaining, ensuring compliance with company policies and legal requirements
- Provided administrative support to the HR department, preparing reports and maintaining office supplies.
Barista/Shift Leader
Santos Coffee
11.2022 - 04.2023
- Managed daily operations and supervised a team of baristas
- Trained and mentored new hires on coffee preparation techniques and customer service
- Ensured efficient workflow by coordinating schedules and delegating tasks
- Maintained inventory levels and ordered supplies as needed
- Provided exceptional customer service, resolving customer complaints and ensuring a positive experience for all patrons.
AV Technician
Dawson Memorial Baptist Church
05.2022 - 11.2022
- Operated and maintained audiovisual equipment for events and presentations
- Installed and integrated audiovisual systems including cameras, projectors, and sound systems
- Troubleshot and resolved technical issues with audiovisual equipment and systems
- Collaborated with clients to determine their audiovisual needs and provide appropriate solutions
- Managed inventory of audiovisual equipment and supplies.
Document Specialist
Business Systems and Consultants Inc.
01.2022 - 11.2022
- Maintained a clean and organized work area, including restocking supplies and cleaning equipment
- Collaborated with team members to ensure efficient workflow and timely delivery of orders
- Prepared documents for scanning
- Repaired damaged documents as needed
- Inserted barcode/separator pages as required by each job
- Accurately completed all required Production Logs
- Maintained clean and productive work environment.
Barista
Church Street Coffee and Books
07.2021 - 11.2021
- Prepared and served a variety of coffee and espresso-based beverages
- Operated and maintained coffee brewing equipment and espresso machines
- Provided exceptional customer service by taking orders, handling cash transactions, and addressing customer concerns.
Worship Arts Director
Antioch Community Church
07.2020 - 11.2021
- Developed and executed worship service plans, including selecting music, coordinating rehearsals, and leading the worship team
- Managed and mentored worship team members, providing guidance, feedback, and training to enhance their skills and performance
- Collaborated with pastors and other church staff to plan and incorporate creative elements into worship services, such as multimedia presentations
- Oversaw sound and technical aspects of worship services, ensuring high-quality audio and visual production
- Created and maintained a worship arts budget, managing expenses and resources effectively.
Receptionist
Shades Mountain Baptist Church CLC
03.2020 - 09.2020
- Managed and directed incoming calls, ensuring prompt and professional customer service
- Greeted and assisted visitors, providing a warm and welcoming atmosphere
- Managed office supplies and inventory, ensuring availability and efficient use.
Cashier
Walmart
05.2019 - 08.2019
- Processed customer transactions accurately and efficiently
- Provided exceptional customer service by addressing inquiries and resolving issues
- Maintained a clean and organized checkout area
- Handled cash, credit cards, and other forms of payment in a secure manner
- Assisted with inventory management and restocking of merchandise.
Education
Masters - Divinity (Theology)
Trinity International University- Divinity School
Deerfield, IL09.2024
Bachelor's - Psychology
University of Alabama at Birmingham
Birmingham, AL08.2022
Skills
- Customer Service
- Front End Planning
- Scheduling
- Microsoft Applications
- Adaptive and creative
- POS Systems
- Team Player
- Active listener
- Conflict Mediation
- Management
Additional Information
Over 4 years of experience in the workplace. Excellent reputation for resolving problems and improving customer satisfaction.
Personal Information
Title: Administrative Assistant
Timeline
Barista
Joe Van Gogh
03.2024 - Current
Human Resources Administrative Assistant
Security Engineers Inc.
04.2023 - 07.2023
Barista/Shift Leader
Santos Coffee
11.2022 - 04.2023
AV Technician
Dawson Memorial Baptist Church
05.2022 - 11.2022
Document Specialist
Business Systems and Consultants Inc.
01.2022 - 11.2022
Barista
Church Street Coffee and Books
07.2021 - 11.2021
Worship Arts Director
Antioch Community Church
07.2020 - 11.2021
Receptionist
Shades Mountain Baptist Church CLC
03.2020 - 09.2020
Cashier
Walmart
05.2019 - 08.2019
Masters - Divinity (Theology)
Trinity International University- Divinity School
Bachelor's - Psychology
University of Alabama at Birmingham
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