Saraiah Zaka
Columbus,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Arise
07.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
Cashier
Roses
11.2021 - 05.2022
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
Stock
Family Dollar
01.2021 - 11.2021
- Collaborated with team members to unload shipments efficiently, minimizing delays in processing incoming goods.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Assisted in training new employees on proper stocking procedures, fostering a knowledgeable workforce committed to operational excellence.
- Marked stock with identification tags and labels to outline information such as storage locations.
Cashier
Giant Eagle
05.2019 - 03.2020
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Usci
Fort Collins, CO 02.2024
Skills
- Professional telephone demeanor
- Conflict Mediation
- Paperwork Processing
- Customer Relationship Management (CRM)
- Product and service knowledge
- Escalation management
- Data Management
Timeline
Customer Service Representative
Arise
07.2022 - 09.2023
Cashier
Roses
11.2021 - 05.2022
Stock
Family Dollar
01.2021 - 11.2021
Cashier
Giant Eagle
05.2019 - 03.2020
High School Diploma -
Usci
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