Gina Gabriela Maymi
Miami,FL
Summary
Experienced office management and administration professional with a proven track record of optimizing productivity, efficiency, and service quality across diverse environments. Maintains the highest ethical standards and consistently delivers reliable support as a specialist and leader. Skillfully combines advanced organizational, technical, and business acumen to drive success. Collaborates effectively with cross-functional teams to achieve operational and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
UnitedHealthcare
Miami, FL
07.2024 - Current
- Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs, with the goal of converting the caller to a qualified lead and sale. Follow up with members on questions or to review current or new products and services. Navigate multiple computer systems to document member information while maintaining active listening and engagement with the member. Demonstrate knowledge of the product portfolio by addressing the needs of members, explaining the differences between products, and assisting in the selection of the product to best meet their needs. Assist in the completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines. Meet the goals established for the position in the areas of performance, attendance, and consumer experience. Meet and maintain requirements for agent licensure, appointments, and annual product certification.
Office Manager
Gables Optimal Health
12.2022 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled schedules for different professionals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Desk Receptionist
Courtyard by Marriott
Miami, FL
03.2024 - 07.2024
Receptionist
Ocean Park Condominium
01.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Executed record filing system to improve document organization and management.
- Answered central telephone system and directed calls accordingly.
Education
Bachelor of Arts - Business Administration
Florida Career College
Miami Fl02.2023
High School Diploma -
Colegio De Nicaragua
Nicaragua11.2018
Skills
- Sorting and Labeling
- Office Supplies and Inventory
- Accounts Payable and Receivable
- Financial Tracking
- Customer Service Management
- Scheduling
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Sales presentations
Certification
HIPAA
2-40 Health agent licensed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Agent
UnitedHealthcare
07.2024 - Current
Front Desk Receptionist
Courtyard by Marriott
03.2024 - 07.2024
Office Manager
Gables Optimal Health
12.2022 - Current
Receptionist
Ocean Park Condominium
01.2020 - 08.2021
High School Diploma -
Colegio De Nicaragua
Bachelor of Arts - Business Administration
Florida Career College