Saraii Gonzalez
Kent,WA
Summary
Dynamic Maintenance Work Control Specialist at Alaska Airlines with a proven track record in enhancing payroll efficiency and conducting thorough audits. Bilingual in Spanish and English, I excel in communication and decision-making, fostering teamwork and collaboration. Committed to continuous improvement, I deliver exceptional results while maintaining a positive attitude under pressure.
Overview
11
11
years of professional experience
Work History
Maintenance Work Control Specialist
Alaska Airlines
05.2025 - Current
- Supported financial reporting accuracy, preparing precise payroll expense reports for finance department.
- Enhanced efficiency in payroll processing, consistently ensuring timely and accurate employee payments.
- Kept time records, conducted payroll audits and drafted detailed documents and reports.
- Reviewed and approved supplier production processes, verifying outputs for quality control and documenting for archival.
- Performed regular audits of control systems infrastructure to identify potential vulnerabilities or weaknesses that could impact overall system performance.
- Diagnosed and resolved complex control problems, ensuring minimal impact on plant performance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Agent
Alaska Airlines
05.2017 - 05.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Lead Mixologist
Ridgewood Country Club
01.2015 - 09.2017
- Increased bar revenue by implementing creative promotions and special events that attracted new clientele.
- Implemented efficient inventory management systems for streamlined ordering and reduced waste.
- Enhanced customer satisfaction by creating unique and innovative cocktail recipes tailored to individual preferences.
- Demonstrated unwavering attention to detail when crafting visually impressive garnishes and presentation elements for each drink order.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Union Hill High School
Union City06-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Work Control Specialist
Alaska Airlines
05.2025 - Current
Customer Service Agent
Alaska Airlines
05.2017 - 05.2025
Lead Mixologist
Ridgewood Country Club
01.2015 - 09.2017
Union Hill High School
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