Sarais Lorente Sosa

• Handled inbound sales and service inquiries via phone, email, and online platforms to schedule dealership appointments.
• Made high-volume outbound calls to follow up on internet leads, unsold showroom traffic, and previous customers.
• Scheduled and confirmed test drives, service appointments, and follow-up visits to maintain customer engagement.
• Entered and maintained lead data accurately in the dealership CRM system. (Selly Automotive)
• Followed up with internet leads and third-party site inquiries (e.g., AutoTrader, Cars.com, CarGurus) within required response time.
• Coordinated between customers and the sales/service departments to ensure seamless communication and appointment readiness.

• Engaged with clients to understand their wants and needs.

• Fostered a safe and comfortable atmosphere for clients.

• Coordinated suitable appointment times for clients and myself.

• Maintained a clean and sanitary environment to ensure the health and safety of everyone.

• Provided support to customers at the checkouts.

• Promoted the benefits of the TJX card to customers.

• Organized merchandise and managed returns on the sales floor.

• Connected clients with insurance agents in the office.

• Communicated with clients about their insurance plans.

• Completed client documentation and updated insurance information accurately.

• Reached out to clients to ensure they were informed about their plans.

• Maintain a clean environment for the pet’s safety and comfort.

• Ensure that the pet remained well-fed and hydrated.

• Frequently take the pet on walks and engage in play-time.

• Provide companionship.

• Engage in consistent communication with owners and follow their specific care instructions and preferences.