Sarais Manning
Ocala,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing guest, company and employee needs.
Overview
14
14
years of professional experience
Work History
Active General Manager
Cracker Barrell Old Country Store
Lady Lake, FL
02.2025 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Guided management and shift leaders to promote smooth operations.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, guest service, and sales.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team-building activities that encouraged collaboration among the staff.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented successful business strategies to increase revenue.
Associate Manager
Cracker Barrell Old Country Store
Gainesville, FL
01.2023 - 02.2025
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Monitored guest complaints and provided timely solutions to improve the guest experience, without surpassing the employee experience.
- Ensured compliance with company regulations, laws, and safety standards.
- Interviewed and hired prospective employees based on staffing goals.
- Created monthly reports outlining progress on key initiatives.
- Completed thorough opening, closing, and shift change functions to exceed operational standards each day.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Collaborated with colleagues on shift management and execution.
- Worked successfully with a diverse group of subordinates to accomplish goals and address issues related to our products and services.
Employee Training Coordinator
Cracker Barrel Old Country Store Inc
Ocala, FL
04.2022 - 12.2022
- Coached employees in developing and achieving individual performance goals.
- Documented and maintained training records and database of related curriculum materials.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
Shift Leader
Cracker Barrel Old Country Store Inc
Ocala, FL
03.2011 - 12.2022
- Coached team members to increase productivity.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated guests about offerings, promotions and pricing to check average.
- Complied with company safety and sanitation procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize productivity.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Corporate Trainer
Cracker Barrel Old Country Store Inc
Ocala, FL
03.2013 - 09.2019
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new managers on store procedures, policies and customer service, achieving outstanding guest service.
Education
Associate of Science - Culinary Arts
Florida Culinary Institute
West Palm Beach04.2010
Skills
- Onboarding and Orientation
- Performance Evaluations
- Planning and Scheduling
- Job Skill Building
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Active General Manager
Cracker Barrell Old Country Store
02.2025 - Current
Associate Manager
Cracker Barrell Old Country Store
01.2023 - 02.2025
Employee Training Coordinator
Cracker Barrel Old Country Store Inc
04.2022 - 12.2022
Corporate Trainer
Cracker Barrel Old Country Store Inc
03.2013 - 09.2019
Shift Leader
Cracker Barrel Old Country Store Inc
03.2011 - 12.2022
Associate of Science - Culinary Arts
Florida Culinary Institute
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