Sarais Sosa

BDC Representative
Hillside, New Jersey
Luxury Motor Cars/ July - Active
· Respond to customer inquiries via phone, email, and online platforms in a timely and professional manner.
· Schedule and confirm sales and service appointments.
· Maintain and update customer information within the CRM system.
· Follow up with potential customers to generate leads and encourage dealership visits.
· Support sales staff by coordinating customer communication and appointment flow.

· Respond promptly to customer inquiries via phone, text, and online platforms.
· Schedule and confirm sales and service appointments to ensure smooth dealership operations.
· Maintain and update customer information within the CRM system and coordinate communication between departments.
· Greet customers and visitors upon arrival, providing assistance and directing them to the appropriate staff or department.
· Handle administrative duties including data entry, filing, and document preparation.
· Organize and process buyer’s orders accurately and efficiently.
· Prepare, file, and send warranty cancellations in a timely manner.
· Assist with title and registration paperwork, ensuring compliance with state and dealership requirements.
· Provide excellent customer service by maintaining professionalism and clear communication across all interactions.

· Provided support to customers at the checkouts.
· Promoted the benefits of the TJX card to customers.
· Organized merchandise and managed returns on the sales floor.

· Connected clients with insurance agents in the office.
· Communicated with clients about their insurance plans.
· Completed client documentation and updated insurance information accurately.
· Reached out to clients to ensure they were informed about their plans.