Sarai (Sammie) Bustos
Dallas,TX
Summary
Dedicated professional in various industries with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges while being a dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Partnership Success Manager, Sales Associate
Forest Works
07.2023 - Current
- Enhanced client retention rates through proactive account management and timely issue resolution.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Bartender, Server
Ferris Wheelers
04.2022 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Cultivated warm relationships with regular customers.
Bartender, AG Manager
One Entertainment
11.2019 - 12.2022
- Built a lasting and ongoing 4 year relationship with ownership and management to where they continue to allow me to work at these venues whenever they need assistance, despite my resignation.
- Was able to work both the nightclub and restaurant-bar they own in Dallas.
- Served high customer volumes while both adhering to either TABC rules, Texas Food Handlers rules, or both simultaneously.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Bottled Blonde
10.2021 - 01.2022
- Made the most of a rotational/seasonal position and built a good relationship with both management and the company.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
No Degree - Political Science And Government
Tulsa Community College
Tulsa, OKNo Degree - Political Science And Government
University of North Texas
Denton, TXHigh School Diploma -
East Central High School
Tulsa, OK05.2014
Skills
- Sales Expertise
- Cash Handling
- Order Accuracy
- Guest Relations Management
- Dining Customer Service
- Customer Relations
- Training and mentoring
- Account Management
Certification
- TABC
- Food Handlers
References
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Partnership Success Manager, Sales Associate
Forest Works
07.2023 - Current
Bartender, Server
Ferris Wheelers
04.2022 - 12.2023
Bartender
Bottled Blonde
10.2021 - 01.2022
Bartender, AG Manager
One Entertainment
11.2019 - 12.2022
No Degree - Political Science And Government
Tulsa Community College
No Degree - Political Science And Government
University of North Texas
High School Diploma -
East Central High School
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