Sara Ivette Valentin
Human Resources Assistant
Glendale,NY
Summary
Service-oriented HR Assistant with excellent academic performance in human resources and administration. Dedicated team player currently pursuing Masters Degree in Human Resources Management and Development to bring positive industry impact centered on organizational behavior and change management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources Assistant
NYU School of Professional Studies
New York,NY, NY
11.2019 - Current
- Monitor payroll processing and resolve any payroll errors
- Prepare new hire packages and ensure employee receipt of benefits information
- Welcome new employees to the organization by setting up new hire orientations
- Perform termination action in Workday and schedule exit interviews
- Compile reports, create and monitor complex spreadsheets
- Schedule, and coordinate events for the Human Resources Department
- Maintain current HR files and databases
- Greet and assist students, staff, and community in person and by telephone, in a courteous, professional, and friendly manner
- Maintain employee confidence and protects operations by keeping human resource information confidential
- Assist the Senior Director of Human Resources with a variety of responsibilities and special projects
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Posted positions through approved recruitment channels.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Tracked various statistics and kept detailed records to support human resources department.
Administrative Aide ll
NYU School of Professional Studies
New York, NY
09.2018 - 11.2019
- Provided accurate and prompt information in response to the department's activities, policies, and ongoing program offerings
- Scheduled appointments, maintained calendars for Director and Assistant Director, and plan for faculty meetings, community outreach meetings, and excursions
- Microsoft Office Suite, Destiny One educational coursework program software, CRM, Faculty Appointment System
- Managed departmental budgets and student tracking reports on Excel spreadsheets
- Generate and maintain spreadsheets for corporate and community contacts for outreach
- Lead marketing initiatives for the department
- Demonstrated initiative in successfully creating the first department-wide newsletter, resulting in expanded program interest and positive feedback
- Contacted agencies in the New York City area and established a relationship with A Nanny Agency, resulting in enrollment increase for the Childcare Management program by 95%
- Created email marketing campaigns using Constant Contact to promote programs and maintain affiliate relationships
- Partnered with Assistant Director to attend Information Sessions and Welcome Events
- Answered questions and provided literature regarding offered programs
- Updated new course offerings using Destiny One software
- Entered faculty appointments using the Faculty Appointment System software
- Accurately created offer letters and teaching assignments for new faculty with discretion and care.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on enrollment and retention.
Patient Service Representative
NYU College of Dentistry
New York, NY
01.2017 - 09.2018
- Trained six new patient service representatives on software, scheduling best practices and procedures
- Registered new patients, verified insurance, entering demographic and insurance information in Axium
- Managed schedules utilizing Axium Dental Software for Dental Students, Residents, and Dental Hygienists with patients
- Worked with students to ensure they met accreditation requirements for graduation
- Triaged emergencies and assigned appropriate student/resident to patients
- Responded to an overflow of 30-40 phone calls daily, made sure to direct patients to proper personnel
- Participated in the introduction of Patient Portal and successful implementation
- Identified delinquent accounts and collected payments
- Guided patients on financial assistance options available to them.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
Guest Experience Lead/Guest Service Associate
Mars
04.2013 - 06.2016
- Participated in Human Resources activities including training and onboarding 30 new employees to keep processes standardized per company guidelines
- Engaged with guests and recognized for providing exceptional guest service
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Selected to be M&M's World Times Square Mentor (of 110 Associates), April 2013
- Achieved Highest Promotional Hit rate at 67%: 11/2015
- Award Recipient, Efficiency Principal Award
- Award Recipient, All-Star Associate: 6/2015
- Award Recipient Freedom Principal Award:11/ 2014
- Promotion: Lead Guest Experience
Education
Master of Science - Human Resource Management And Development
New York University
New York, NY 02.2020 - Current
Bachelor of Science - Business Studies, Human Resources Management
Southern New Hampshire University
11.2016 - 01.2019
Skills
Flexible and Adaptable
Timeline
Master of Science - Human Resource Management And Development
New York University
02.2020 - Current
Human Resources Assistant
NYU School of Professional Studies
11.2019 - Current
Administrative Aide ll
NYU School of Professional Studies
09.2018 - 11.2019
Patient Service Representative
NYU College of Dentistry
01.2017 - 09.2018
Bachelor of Science - Business Studies, Human Resources Management
Southern New Hampshire University
11.2016 - 01.2019
Guest Experience Lead/Guest Service Associate
Mars
04.2013 - 06.2016
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