Sara Walowinski

• Answered 20+ phone calls and answered questions from potential patients.
• Scheduled consultations for all potential patients.
• Assisted office team by making phone calls, copies and appointments.
• Confirmed appointments, communicated with patients and updated patient records.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Scheduled appointments for patients in person or over telephone.
• Called and rescheduled appointments for patients.
• Acted as first point of contact and set appointments for prospective patients.
• Filed and updated patient information and medical records.
• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Answered phone calls and answered questions from potential patients.
• Scheduled consultations for all potential patients.
• Assisted office team by making phone calls, copies and appointments.
• Confirmed appointments, communicated with patients and updated patient records.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Scheduled appointments for patients in person or over telephone.
• Called and rescheduled appointments for patients.
• Acted as first point of contact and set appointments for prospective patients.
• Filed and updated patient information and medical records.
• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Followed physician's orders and availability calendar to schedule tests and procedures.
• Coded correct procedures for physician and billing purposes.

Reason for leaving : Permanent Layoff

• Coordinated front office duties, including customer service, patient scheduling and billing.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Managed master calendar and scheduled appointments for 30 providers based on optimal patient loads and clinician availability.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Checked patient data including insurance, demographic and health history to keep information current.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Obtained payments from patients and scanned identification and insurance cards.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Confirmed appointments, communicated with patients and updated patient records.
• Responded to inquiries from callers seeking information.
• Answered 150+ of incoming calls daily to resolve patient issues and schedule appointments.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Reason for Leaving : New employment with Surgical Associates

• Answering phones.
• Entering new patients, Medical records.
• Computer operations.
• Financial transaction.
• Schedule management.
• Compiled and reviewed medical charts.
• Used Epic to schedule appointments.
• Took copayments and compiled daily financial records.
• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Confirmed appointments, communicated with patients and updated patient records.
• Reason for leaving: Relocation of clinic/ New position title.