Sara J. Fordyce
Office Support/ Personal Banker
Tucson,AZ
Summary
Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
43
43
years of professional experience
Work History
Office Support III
Pima County Health Department
Tucson, AZ
08.2009 - 03.2023
- Greeting and setting up customer profiles in the system (EHR) for vaccinations; at checkout, scanned supporting documentation and processed claims.
- Managed filing system, entered data and completed other clerical tasks.
- Managed incoming and outgoing phone calls and emails for scheduling appointments and answering inquiries.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and procedural cross-training guidance.
- Self-motivated, with a strong sense of personal responsibility.
Personal Banker
Wells Fargo Bank, N.A.
07.1980 - 07.2009
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Ongoing training to strategize sales techniques to increase branch production and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options to meet branch sales goals
- Recognition for several years of top sales and performance
Skills
- Retail Sales Customer Service
- Customer Relations
- Clerical Support
- Service Standard Compliance
- Service-Orientation
- Sales Expertise
- Credit Card Payment Processing
Education
Pima Community College-80 Credit Hours
Tucson, AZTimeline
Office Support III
Pima County Health Department
08.2009 - 03.2023
Personal Banker
Wells Fargo Bank, N.A.
07.1980 - 07.2009
Pima Community College-80 Credit Hours
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