Summary
Overview
Work History
Education
Skills
Certification
Awards
STORE MANAGER - QUARTERLY EXCELLENCE
Recipient of the Award for Bravery - Trader Joes
Timeline
StoreManager

Sara J. Todd

McKinney,TX

Summary

Experienced and results-driven Manager with 10 years in high-pressure leadership roles. Proven track record as a skilled coach, manager, and trainer, excelling in the development of individuals across both direct and indirect reporting structures. Strong ability to lead teams of 15+ members while driving customer satisfaction and achieving ambitious business objectives. Highly dependable with in-depth expertise in management and extensive experience in customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
06.2021 - Current
  • Experienced Store Manager with a proven track record of improving morale, business metrics, partner, and customer experience, even in challenging situations
  • At Preston Old Sheppard, I've created an environment where partners consistently experience the ideal Starbucks culture, balancing empathy with high expectations. Through strong support, clear communication, and fostering a sense of belonging, the team has thrived to the point where they've actively worked to enhance the stores status, a true testament to the success and satisfaction within the team. The store consistently exceeds expectations and delivers an outstanding partner and customer experience, thanks to a culture rooted in support, accountability, and growth
  • I was selected for a 3-month assignment in Odessa, Texas, to lead a store turnaround, where I successfully hired and trained 14 baristas, 3 shift supervisors, increased sales by 6.4% over the previous fiscal year, and boosted customer connection scores by 39 points
  • I am currently leading a team of 20 partners while currently training a third ASM to uphold and deliver the Starbucks Experience across the store
  • I lead daily operations with a focus on delivering excellence in both customer service and partner experience
  • I ensure all company standards for quality, service, and safety are met, while fostering a positive and productive store environment
  • I take pride in recruiting, hiring, and developing top talent, and am deeply involved in training, coaching, and evaluating partners to support their growth
  • My commitment to effective scheduling and staffing ensures the team is well-equipped to meet both operational and customer service goals
  • I drive the successful implementation of multiple programs, using store action plans weekly to motivate my team and achieve operational targets
  • I consistently look for opportunities to streamline operations, improve efficiency, all while maintaining the high standards and expectations of all partners
  • In addition to overseeing daily operations, I ensure superior schedules are in place, and oversee visual merchandising to enhance the overall customer experience and retail sales
  • I am proactive in tracking high performance indicators, adjusting strategies as needed to drive sales, improve profitability, and meet our sales targets
  • My focus is always on creating an exceptional customer experience by addressing concerns, resolving complaints, and fostering a welcoming environment in all stores that I have managed
  • I believe in leading with empathy and holding my team to high standards, ensuring that both partners and customers experience the very best of what Starbucks has to offer
  • Over the past 3 years, I have successfully led and managed 9 stores, including dual managing Preston Old Sheppard for 8 months before taking on the role of Store Manager there permanently. During this time, I also was the Store Manager at Parker and DNT
  • I have navigated and led through three store remodels (one wrapping up upon my arrival in Odessa) and lead a complete store relocation from a café to a drive-thru format, consistently delivering successful outcomes

Assistant Manager / Retail Coach

Trader Joe's
03.2013 - 01.2021
  • I took ownership of store operations, organizing workflows and delegating tasks to ensure the team ran efficiently
  • I worked closely with staff to guide and motivate them, helping them reach their full potential and creating an environment where everyone felt supported
  • I managed the store's budget, focusing on minimizing expenses while maximizing operational efficiency
  • I kept a close eye on stock levels and purchasing to ensure we stayed within budget while maintaining product availability
  • I took pride in resolving customer complaints with care and empathy, always aiming to maintain and enhance the store's reputation for excellent service
  • I regularly conducted store inspections to address any issues promptly, ensuring everything was in top shape for both team and customer satisfaction
  • I planned and executed engaging in-store promotions and displays, always staying aware of market trends to ensure we were meeting customer needs and staying competitive
  • I analyzed sales and revenue reports to identify trends, make forecasts, and adjust strategies to drive success
  • Prior to Covid, while being a Retail Coach at Trader Joe's, traveling nationwide to support the opening of new stores. I played a key role in training and mentoring new teams, ensuring they were equipped with the knowledge and skills to uphold Trader Joe's standards of excellence from day one. I worked closely with store leadership and staff to establish strong operational foundations, fostering a collaborative and high-performance culture in each new location. My responsibilities included overseeing initial store operations, guiding teams through product launches, and ensuring seamless integration of store policies and procedures. Additionally, I provided ongoing coaching to ensure that each store met performance and customer service expectations, helping them quickly establish a loyal customer base

Education

Enrolled in Business Management -

Arizona State University
05.2022

Completed Some College - Kinesiology

Saint Edward's University
Austin, TX
05.2011

High School Diploma -

Wylie High School
Wylie, TX
05.2009

Skills

  • Retail Sales
  • Operations Management
  • Inventory Control
  • Management
  • Outlook
  • Profit & Loss
  • Leadership Development
  • Interviewing
  • Conflict Management
  • Employee Orientation
  • Merchandising
  • Supervising Experience
  • Customer Service
  • Scheduling
  • Cash Handling
  • Microsoft Office
  • Recruiting
  • Retail Management
  • Organizational Skills
  • Store Management Experience

Certification

Food Handler Certification

Awards

  • Store Manager of the Quarter - Starbucks, 01/01/24
  • Good Samaritan Award - Trader Joe's, 08/01/18, Recognized for demonstrating courage and compassion during a hostage and active shooter incident.

STORE MANAGER - QUARTERLY EXCELLENCE

"Sara gives 100% of herself to her team, the customers, and the company. Sara has made an immediate impact in every store she has walked into, she is loved by her partners and has willingly taken on any challenge before her. She has remodeled a store, taken over a broken store, Volunteered for a Union store to make the partner experience one that we could be proud of, and every step of the way she has developed, nurtured, and uplifted the partners. As well as joining Indigenous Partner Network" - Chris Monzingo

Recipient of the Award for Bravery - Trader Joes

"Sara Todd is being awarded the Award for Bravery on behalf of Trader Joe's for her incredible bravery and compassion during the heartbreaking hostage and active shooter situation that took place on July 21, 2018, which tragically took the life of her coworker, Melyda Corado. Throughout the 3-hour standoff, Sara remained calm under unimaginable pressure, offering comfort and support to both customers and employees. She worked to ensure everyone’s safety, willing to sacrifice her own in many circumstances, showing not just courage, but deep care for those around her in such a traumatic moment. Her actions during those painful hours were a testament to her strength, compassion, and selflessness, making a lasting impact on everyone who was there." - Dan Bane 

Timeline

Store Manager

Starbucks
06.2021 - Current

Assistant Manager / Retail Coach

Trader Joe's
03.2013 - 01.2021

High School Diploma -

Wylie High School

Enrolled in Business Management -

Arizona State University

Completed Some College - Kinesiology

Saint Edward's University

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Sara J. Todd