Summary
Overview
Work History
Education
Skills
Timeline
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Sara Jane Iose

Client Service Coordinator
Rialto,CA

Summary

Successful Customer Service with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

11
11
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
11.2022 - Current
  • Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
  • Assisted in the development of training materials focused on improving team performance and knowledge in addressing complex client needs.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Streamlined communication channels for improved team collaboration and quicker response times to client requests.
  • Identified potential upselling opportunities by understanding clients'' evolving needs, leading to increased revenue generation.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

HR Manager

Ensign Services Inc.
12.2012 - 08.2022
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Created a structured internship program, fostering strong relationships with educational institutions and attracting new talent to the organization.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
  • Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Streamlined HR processes for increased efficiency with the use of HRIS systems.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Managed employee disputes by employing conflict resolution techniques.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Motivated employees through special events and incentive programs.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Payroll Manager

Ensign Services Inc.
12.2012 - 02.2022
  • Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
  • Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.

Admissions Coordinator

Ensign Services Inc.
12.2012 - 02.2022
  • Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
  • Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
  • Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
  • Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
  • Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
  • Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
  • Assisted case managers in coordinating post-discharge services such as home health care or rehabilitation facilities arrangements when needed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

GED -

Henry J. Kaiser High School
Fontana, CA

Skills

  • Customer Relations
  • Sales proficiency
  • Scheduling and Planning
  • Client Relationship Building
  • Inter-department collaboration
  • Exceptional communication
  • Research and due diligence
  • Payment Processing
  • Client Relations
  • Positive Attitude
  • Decision-Making
  • Multitasking Abilities
  • Attention to Detail
  • Goal Setting
  • Interpersonal Relations

Timeline

Client Service Coordinator

Banfield Pet Hospital
11.2022 - Current

HR Manager

Ensign Services Inc.
12.2012 - 08.2022

Payroll Manager

Ensign Services Inc.
12.2012 - 02.2022

Admissions Coordinator

Ensign Services Inc.
12.2012 - 02.2022

GED -

Henry J. Kaiser High School

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Sara Jane Iose Client Service Coordinator