Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
17
17
years of professional experience
Work History
Human Resources Manger
Long Beach Museum of Art
Long Beach, CA
03.2025 - Current
Coordinated various benefits programs such as medical insurance, retirement plans, and vacation policies.
Ensured compliance with federal, stat,e and local employment laws.
Maintained employee records in accordance with company policy and applicable legal requirements.
Organized team-building activities to foster collaboration among staff members.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Identified, screened and interviewed potential employees.
Developed and implemented recruitment strategies to attract qualified candidates.
Organized orientation sessions for new hires and provided them with onboarding information.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Billing Clerk
Stars Behavioral Health Group
San Bernardino, CA
02.2024 - Current
Responded promptly to inquiries from patients, staff, and insurance representatives related to billing issues.
Worked closely with other departments within the organization to ensure proper coding of services rendered.
Resolved discrepancies between insurance companies and patients regarding invoices.
Answered telephone calls from customers inquiring about their bills.
Created new patient accounts in the database and updated existing ones as needed.
Reconciled errors between patient accounts and third-party payers' records.
Assisted with customer requests and answered questions to improve satisfaction.
Behavior Technician
Behavior Frontiers, LLC.
El Segundo, CA
01.2023 - Current
Applied proven strategies to positively affect client behaviors.
Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
Understood autism spectrum disorder, associated behaviors and optimum treatments.
Exercised confidentiality and discretion to maintain HIPAA requirements.
Assisted with building life and social skills useful for everyday activities and interactions.
Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Reviewed data and progress reports with management and specialists to strategize program improvements.
Cultivated relationships with fellow staff members to enhance team collaboration.
General Manager/Consultant
Long Beach Museum of Art
Long Beach, California
08.2008 - 01.2025
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Revamped a special events department, a restaurant and kitchen. Increased sales by 25%.
Established and managed yearly budgets of up to nine hundred thousand dollars.
Managed inventory levels and conducted corrective action planning to minimize long-term costs. Maintained food lose below 20%.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. We were able to keep our turnover rate lower than 30%.
Tracked monthly sales to generate reports for business development planning.
Trained over fifty employees on company procedures and worksite safety.
Peer Mentor
Stars Behavioral Health Group
San Bernardino, CA
09.2023 - 02.2024
Provided emotional support and crisis intervention to individuals in need of mental health services.
Advised clients on strategies for coping with stressors that could exacerbate their conditions.
Encouraged clients to actively participate in their own recovery process.
Worked closely with healthcare providers to ensure continuity of care for those transitioning into new levels of care or settings.
Established strong relationships built upon trust, respect, empathy, and compassion when working with clients.
Educated clients on options to assist in making informed decisions.
Ensured safety of clients by adhering to all applicable traffic laws and regulations during transportation.
Provided support to various departments within the organization.
Police Officer /Police Detective at City of Long Beach - Long Beach Police DepartmentPolice Officer /Police Detective at City of Long Beach - Long Beach Police Department