Sara Jo Geiger
Seattle,WA
Summary
Dependable Healthcare Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Offers strong background in customer relations and communication, prioritizing patient experience and office efficiency.
Overview
5
5
years of professional experience
Work History
Client Experience Coordinator
Tangelo Manual Therapy + Movement
04.2023 - Current
- Accurately scheduled, check-in, and maintain treatment plans for approximately 230 patients per week, between 49-70 patients per each doctor
- Answering 50+ emails, calls, and texts per day regarding insurance verification forms and explaining benefits to patients. Includes researching, calling insurance reps, evaluating, creating, and explaining benefits to patients.
- Handled all escalated concerns and implemented timely, knowledgeable and effective solutions balancing patient and business needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify patient concerns, best care protocol, and opportunities for better care.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Executive Assistant to the Chief Executive Officer
Coolperx
04.2019 - 09.2022
- Constant communication with 30 vendors, clients, and partners; resulting in over 150 emails per day.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Streamlined communication by managing correspondence between our CEO and potential high value clients.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for our CEO.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Managed complex projects to successful completion, ensuring timely delivery of results to our CEO.
Staff Teacher
Northlake Unitarian Universalist Church
06.2019 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
Education
Bachelor Of Business Administration - Business Administration
The Evergreen State College
Olympia, WA07.2016
High School Diploma -
Tumwater High School
Tumwater, WA07.2013
Skills
- Customer Satisfaction
- Patient Data Analysis
- Medical Records Management
- High Volume Scheduling
- Insurance Verification
- Multi-Line Telephone Systems
- Collection Management
- Staff Supervision
- Business Administration
- Project Management
- Database Management
Timeline
Client Experience Coordinator
Tangelo Manual Therapy + Movement
04.2023 - Current
Staff Teacher
Northlake Unitarian Universalist Church
06.2019 - Current
Executive Assistant to the Chief Executive Officer
Coolperx
04.2019 - 09.2022
Bachelor Of Business Administration - Business Administration
The Evergreen State College
High School Diploma -
Tumwater High School
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