Sarajuddin Saraj
Tracy,CA
Summary
Oversee the activity of sales teams. Their role includes offering guidance, assigning tasks, taking disciplinary actions if needed, recruiting new employees, and monitoring sales performance.
Overview
18
18
years of professional experience
Work History
Mobile Money Supervisor
MTN Afghanistan
Kabul, Afghanistan
11.2021 - 04.2023
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Monitored staff interactions with customers to provide real-time coaching.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Operation Assistant
Etifaq Bamyan Transportation Company
Kabul, Afghanistan
03.2014 - 08.2021
- Organized and filed important company documents, spreadsheets and reports.
- Planned routine operations and special projects under direction of operations manager.
- Answered work phones and routed correspondence to correct parties.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Worked closely with other departments on special projects.
- Identified internal problems and recommended solutions to upper management.
- Scheduled appointments, meetings and interviews for employees and clients.
Retail Support Representative
MTN Afghanistan
Kabul, Afghanistan
06.2009 - 12.2013
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
IT Officer
Kaisha Healthcare
Kabul, Afghanistan
05.2005 - 04.2009
- Identified and acted on opportunities to improve and update software and systems.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Updated project plans based on changing objectives, specifications and staff availability.
- Supervised and trained 100 computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
- Provided company users with tech support for IT problems and account maintenance.
- Managed backup, user account and helpdesk systems.
Education
Bachelor Degree - Computer Science
Dunya University
01.2016
High School Diploma -
Haider Khan High School
Kabul, Afghanistan01.2005
Some College (No Degree) - Networking
Rana University
Kabul, AfghanistanDiploma in English Language -
Kardan University Kabul
01.2018
Microsoft Certified System Engineering Ajeer Business Management Institution -
Kabul
01.2010
Certificate of Accounting & Banking Software in Azizi Bank -
01.2009
Certificate of Information Technology (CIT) -
Afghan Hind Education Academy
01.2005
Microsoft Technology Specialist (MCIT) -
Rana University
Skills
- Quick Leaner - conscientious person who works hard and pays attention to detail
- 13 years Market skill in Retail Section deal with different people at different period
- Operational Effectiveness
- Relationship Building and Management
- Employee Performance Evaluation
- Team Leadership
Languages
Languages
Persian
Native/ Bilingual
English
Professional
Urdu
Limited
Pashto
Professional
Timeline
Mobile Money Supervisor
MTN Afghanistan
11.2021 - 04.2023
Operation Assistant
Etifaq Bamyan Transportation Company
03.2014 - 08.2021
Retail Support Representative
MTN Afghanistan
06.2009 - 12.2013
IT Officer
Kaisha Healthcare
05.2005 - 04.2009
Bachelor Degree - Computer Science
Dunya University
High School Diploma -
Haider Khan High School
Some College (No Degree) - Networking
Rana University
Diploma in English Language -
Kardan University Kabul
Microsoft Certified System Engineering Ajeer Business Management Institution -
Kabul
Certificate of Accounting & Banking Software in Azizi Bank -
Certificate of Information Technology (CIT) -
Afghan Hind Education Academy
Microsoft Technology Specialist (MCIT) -
Rana University
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