Sara L. Bucci
Upper Chichester,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Wawa
04.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Administrative Assistant
Appliance Repair
09.2014 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Scheduled appointments with technicians for customers to make sure repairs were made in a timely fashion.
Customer Service Specialist
Big Lots
05.2012 - 09.2014
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
GED -
Norristown Area Highachool
Norristown, PA02-2010
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Complex Problem-solving
- POS system operation
- Inventory control
- Account management
- Appointment scheduling
- Inbound and outbound calling
- Calm and professional under pressure
Timeline
Customer Service Associate
Wawa
04.2022 - Current
Administrative Assistant
Appliance Repair
09.2014 - 08.2015
Customer Service Specialist
Big Lots
05.2012 - 09.2014
GED -
Norristown Area Highachool
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