Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara L De La Cruz

Wendell,ID

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Seeking A position where I can utilize my skills and personal qualities. To work for the success of thee employer. I‘m self-motivated and dependable while achieving high performance with minimal supervision.

Overview

23
23
years of professional experience

Work History

Sales Associate

Carquest Auto Sales
09.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Health Administrator

Krucial Rapid Response
08.2020 - 10.2022
  • Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Data Entry Clerk

Rich Thompson Trucking
06.2014 - 09.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Created spreadsheets for more efficient recordkeeping.
  • Managed and organized documents for data entry tasks.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Checked for accuracy by verifying data and records.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Receptionist Clerk

Cardiology Care Center
12.2009 - 07.2016
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected payments, processed transactions and updated relevant records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.

Medical Receptionist

Whole Women Health
12.2008 - 09.2009
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for patients.

Sales Associate Cashier

Willie’s Appliance
12.2006 - 08.2008
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed credit card and debit payments via systems, providing accurate charges and credits.
  • Operated POS terminals and cash drawer balancing.
  • Provided warranty information to customers purchasing covered items and services.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.

Buyer's Assistant

Alf Meier Company
08.2004 - 11.2004
  • Processed purchase orders and invoices in accordance with company procedures.
  • Monitored incoming orders and tracked progress to meet deadlines.
  • Established relationships with vendors to support access to latest product information and pricing.
  • Researched and evaluated market trends and industry developments to optimize purchasing strategies.
  • Sourced new vendors and negotiated contracts to reduce costs and improve quality.
  • Utilized software to order, track and invoice product shipments.

Medical Receptionist

Dr Humberto Ortiz
08.2000 - 03.2001
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

GED -

College Southern of Idaho
Twin Falls, ID
10.2023

High School Diploma -

Mcallen High School
Mcallen, TX
05.2001

Skills

  • Cash Register Operation
  • Excellent People Skills
  • Customer Service
  • Listening Skills
  • Teamwork
  • Client Intake
  • Providing Feedback
  • Data Collection and Entry
  • Case File Management
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Office Reception
  • Sorting and Labeling
  • Office Equipment Operation
  • Mail Handling
  • Filing Claims
  • Patient Information Collection
  • Documentation
  • Making Appointments
  • Accounting and Billing Software
  • Patient Appointment Management
  • Billing and Payment Processing
  • Bank Deposits
  • Bookkeeping Support
  • Office Supplies and Inventory
  • Office Administration

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Carquest Auto Sales
09.2022 - Current

Health Administrator

Krucial Rapid Response
08.2020 - 10.2022

Data Entry Clerk

Rich Thompson Trucking
06.2014 - 09.2017

Receptionist Clerk

Cardiology Care Center
12.2009 - 07.2016

Medical Receptionist

Whole Women Health
12.2008 - 09.2009

Sales Associate Cashier

Willie’s Appliance
12.2006 - 08.2008

Buyer's Assistant

Alf Meier Company
08.2004 - 11.2004

Medical Receptionist

Dr Humberto Ortiz
08.2000 - 03.2001

GED -

College Southern of Idaho

High School Diploma -

Mcallen High School

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Sara L De La Cruz