Sara L. Dickey
Greensburg,IN
Summary
Banking professional with robust background in managing teller operations and driving customer satisfaction. Possesses strong leadership abilities and adaptability to changing needs, with focus on accuracy and efficiency.
Diligent Customer Service with proven track record in managing teller operations and enhancing customer satisfaction. Successfully led team to streamline processes and improve service quality. Demonstrated strong leadership and effective problem-solving skills.
Overview
8
8
years of professional experience
Work History
Head Teller/Assistant Bookkeeper
First Federal Savings and Loan Association
05.2019 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored junior tellers, fostering professional development and growth within the team.
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
- Assisted bookkeepers in providing support documentation required for audits.
- Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines.
- Gathered, evaluated and summarized account data in detailed financial reports.
Loan Processor
First Financial Bank
03.2017 - 05.2019
- Provided quick turnaround times to maintain fast-past schedule.
- Streamlined loan processing system, significantly reducing processing times by implementing efficient documentation practices.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
Bachelor of Science - Elementary Education
Indiana University - Purdue University Columbus
Columbus, IN05-2009
Special Education
Indiana University - Purdue University Columbus
Columbus, INBusiness/Accounting
Ivy Tech Community College of Indiana
Columbus, INSkills
- Branch operations
- Organization and planning
- Cash handling expertise
- Deposit processing
- Notary services
- Know-your-customer principles
- Customer complaint handling
- Bookkeeping and accounting proficiency
- Auditing transactions
- Staff training
- Ledger and balance sheet entry
- Multiple priorities management
Timeline
Head Teller/Assistant Bookkeeper
First Federal Savings and Loan Association
05.2019 - Current
Loan Processor
First Financial Bank
03.2017 - 05.2019
Bachelor of Science - Elementary Education
Indiana University - Purdue University Columbus
Special Education
Indiana University - Purdue University Columbus
Business/Accounting
Ivy Tech Community College of Indiana
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