Hi, I’m
SaraLee Brown
Liverpool,NY
Summary
Detail-oriented Administrative Professional with medical services/ accounting background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved significant repayment rate. Excellent communications skills and empathetic nature enabled positive outcomes in all work environments.
Overview
9
years of professional experience
Work History
Trinity Health Hospital
Patient Access Representative
08.2022 - Current
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
BHG Financial
Accounting Administrator
01.2019 - 07.2022
Job overview
- Monitored cash flow carefully to ensure sufficient funds were available for operational needs and capital investments.
- Facilitated timely month-end closing procedures, enhancing the accuracy of financial statements for executive review.
- Ensured timely payment of invoices, maintaining positive vendor relationships and improving cash flow management.
- Administered coding on all documents.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Aspen Dental Management Inc.
Accounting Associate
10.2016 - 01.2019
Job overview
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Addressed and resolved complex and unexpected variances.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Improved cash flow management with timely invoicing and collections efforts.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Moved from Call Center Representative to Accounting Admin within 1 year of employment with the company,
Education
Bryant & Stratton CollegeNY
Associate of Applied Science from Business Administration And Management
06-2007
University Overview
- Dean's List
Skills
- Customer service
- Insurance verification
- Cash Handling
- Patient registration
- Phone and email etiquette
- Multitasking and organization
Timeline
Patient Access Representative
Trinity Health Hospital
08.2022 - Current
Accounting Administrator
BHG Financial
01.2019 - 07.2022
Accounting Associate
Aspen Dental Management Inc.
10.2016 - 01.2019
Bryant & Stratton College
Associate of Applied Science from Business Administration And Management
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