Sara Linderman
Reading,PA
Summary
Dynamic and respected professional in the behavioral health sector, recognized for exceptional leadership in managing a dedicated team of Case Managers. Expertise in fostering strong relationships with business partners while ensuring comprehensive wraparound care for patients and their families. Committed to enhancing the quality of care through collaborative strategies and innovative solutions that address diverse needs. Proven ability to drive positive outcomes and promote a supportive environment for both staff and clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Community Liasion
High Focus Centers
12.2024 - Current
- Developed community engagement strategies to enhance outreach and participation.
- Organized workshops and events to promote awareness of local resources and services.
- Facilitated communication between stakeholders to address community needs and concerns.
- Conducted assessments to evaluate community programs and recommend improvements.
- Mentored junior staff in effective communication techniques and community relations practices.
- Collaborated with local organizations to strengthen partnerships and maximize impact.
- Led initiatives to improve service delivery based on community feedback and insights.
- Analyzed data trends to inform strategic planning and resource allocation decisions.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Coordinated volunteer recruitment efforts to support various programs within the organization.
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Leveraged social media platforms to share information about events, resources, and success stories with a wider audience.
- Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
- Conducted research on community needs, informing program development and decision making processes.
- Implemented a data-driven approach to target specific demographics within the community, resulting in optimized outreach strategies.
Director of Patient Care Services
Retreat Behavioral Health
10.2016 - 06.2024
- Coordinated client care plans to address individual needs and optimize service delivery.
- Facilitated communication between clients, families, and service providers to ensure comprehensive support.
- Monitored client progress through regular assessments and evaluations for continuous improvement.
- Developed training materials for staff to enhance case management practices and improve client outcomes.
- Implemented process improvements that streamlined documentation procedures and increased efficiency.
- Oversaw case management team, providing mentorship and guidance to junior staff members.
- Analyzed data trends in client outcomes to inform strategic decisions and enhance program effectiveness.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Communication Arts and Science - Journalism, Marketing
Pennsylvania State University
PASkills
- Coordination
- Referral Management
- Business Development Books and Relationships with Hospitals, VA’s, Schools, crisis units, private practices, and Behavioral Health providers
- Team Leadership
- Case Management
- Communication
- Collaboration
- Knowledge of Insurance Plans
- Utilization Review
- Familiarity with Policies and Procedures
- Health Management
- HIPAA Compliance
- Business Development
- Relationship Management
- Process Improvement
- Quality Improvement
- Patient Care Program Development
- Salesforce Marketing
- Aura/Sigmund
- Microsoft Word
- AI Driven Data & Reports
- Slack
- Power BI
- Customer Service
- Administration Support
- Proficiency with Insurance
Certification
American Suicide Prevention Training - Bereavement Support
Timeline
Senior Community Liasion
High Focus Centers
12.2024 - Current
Director of Patient Care Services
Retreat Behavioral Health
10.2016 - 06.2024
Communication Arts and Science - Journalism, Marketing
Pennsylvania State University