Saralyn Foote
Sartell,MN
Summary
Organized Receptionist and Appointment Setter with 5 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
Meduit
Sartell, MN
08.2020 - Current
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Set up and update up to 100 or more accounts with latest information.
- Handled complaints and questions, and re-directed calls to other team members.
- Established and maintained client rapport by utilizing quality customer service.
- Addressed client inquiries and updated database information.
- Set up and updated up to100 or more accounts with latest information.
Direct Care Staff
ALC Homes
Cold Spring, MN
02.2020 - 08.2020
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Entertained or read aloud to patients to improve mental health and alertness.
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Led patient or group recreational activities for enhanced patient outcomes.
Customer Service Representative
Target
Saint Cloud, MN
08.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
Caregiver
Nations Pioneer
Houston, TX
06.2017 - 06.2018
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained frequent supervision of residents unable to call for assistance.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Whataburger
Whataburger Restaurants L&c
Houston, TX
05.2017 - 05.2018
- Drove operational improvements which resulted in savings and improved profit margins.
- Received and processed stock into inventory management system.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Clerk
Department Of Veterans Affairs
Houston, TX
08.2016 - 08.2017
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associate of Science - Nursing
Saint Cloud State University
Saint Cloud, MN06.2024
Skills
- Schedule coordination expertise
- Professional demeanor on telephone
- Documentation abilities
- Customer relations skills
- Recordkeeping understanding
- Telephone headset expertise
- Appointment Plus software knowledge
- High-volume call environments
- Data entry expert
- Data verification
- Phone etiquette expert
Timeline
Scheduling Specialist
Meduit
08.2020 - Current
Direct Care Staff
ALC Homes
02.2020 - 08.2020
Customer Service Representative
Target
08.2019 - 12.2019
Caregiver
Nations Pioneer
06.2017 - 06.2018
Whataburger
Whataburger Restaurants L&c
05.2017 - 05.2018
Clerk
Department Of Veterans Affairs
08.2016 - 08.2017
Associate of Science - Nursing
Saint Cloud State University
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