Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Sara M. Cuellar

Avenel

Summary

Dynamic individual with hands-on experience in Hospitality Industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

35
35
years of professional experience

Work History

Director Housekeeping Services

HILTON NEWARK AIRPORT
03.2017 - Current
  • Company Overview: (378 guest rooms & 11000 square feet meeting space)
  • Responsible for 50 union members- 1 Assistant Director- 2 Managers
  • Oversees and ensures overall cleanliness of the hotel in accordance with the Department of Health, Hotel and Corporate Standards. Ensure all safety procedures are followed.
  • Follows all appropriate policies and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests to ensure that all guest experience is exceptional
  • Scheduling, ordering, budgeting and Payroll for the department.
  • Comply with monthly safety training for all team member of the department.
  • Conduct Performance reviews annually for exempt team members.

Director Housekeeping Department

HILTON NEWARK PENN STATION
12.2014 - 03.2017
  • Company Overview: (253 guest room- 7330 Sq. Feet meeting Space)
  • Responsible for 30 union member – 2 housekeeping Managers
  • Hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Implement the company programs, and manage the operations of the division in a manner consistent with Federal/state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
  • Monitor and control the maintenance/sanitation of the housekeeping (rooms) area and equipment to protect the assets, comply with regulations and ensure quality service.
  • Resolve customer complaints as appropriate to maintain a higher level of customer satisfaction an quality.
  • Phone 973-6225000

Executive Housekeeper

EMBASSY SUITES
11.2013 - 12.2014
  • Company Overview: (189 Guest room hotel, 4,000 Sq. Feet Meeting space).
  • Responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with the hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality.
  • Phone: 908-5580752

Director of Housekeeping

HILTON Hasbrouck Heights
07.2012 - 12.2012
  • Company Overview: (Full-service Hotel with 375 rooms, 32329 sq. event space and restaurant).
  • Responsible for approximately 45 union and non- union employees included (3) supervisor And (1) assistant. Manager efficiently and effectively the housekeeping department, Oversee the daily operation ensuring that all standards of cleanliness and guest satisfaction following the Hilton Standards.
  • Achieved and overall cleanliness score of 100% in guest room cleanliness in a Quality Assurance Inspection.
  • Phone: 201-288-6100

Executive Housekeeper

SHERATON Raritan Center
11.2008 - 07.2012
  • Company Overview: (A full-service Hotel with 276 rooms) over 17,000 square feet of flexible function space.
  • Responsible for approximately 40 union and non- union employees included (2) supervisors and (1) Housekeeping Manager. Oversee the daily operation of the housekeeping and laundry department to ensure maximum productivity and service quality standards. Budget, purchasing, Labor expenses, payroll Manage and schedule the cleaning program. Monthly Department meeting. Coach and counsel team members when is needed.

Executive Housekeeper

WESTIN GOVERNOR MORRIS
01.2007 - 11.2008
  • Company Overview: (A full-service hotel with 224 guestrooms, 25,000 sq.ft.).
  • In charge of all housekeeping Department operation for the hotel Responsible for a 35 people housekeeping team, including a manager and 1 Supervisor. Responsible for the daily operation of the Housekeeping and Laundry to ensure the guest satisfaction and service following the Starwood standards.
  • Phone 973-539-7300

Assistant Executive Housekeeper

HILTON GARDEN INN
04.2006 - 12.2006
  • Company Overview: (369 guestroom hotel, in Times Square, New York)
  • Supervise daily operations of the 60-housekeeping staff
  • Inspect the daily cleaning of the guest rooms, public areas and back of the house. Maintain control of the lost and found. Responsible for the housekeeping training program. Control of supplies and linen inventories, orders in a timely manner. Weekly schedule staff according to business needs. Assist in coordinating interviews and hiring. Prepare weekly payroll and ensure the worked time coincides with the schedule’s times. Achieved and overall cleanliness score of 99.5 % in a un-announce Quality Assurance Audit.
  • Phone 212-581-7000

Assistant Director of Housekeeping

HILTON HOTEL
10.2000 - 04.2006
  • Company Overview: (A full hotel service with 405 guestrooms, 30.000 sq.feet event space)
  • Prepare shift schedules according to hotel occupancy and special events. Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in public space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
  • Coach and counsel team member when needed. Participate in Manager on Duty program to resolve guest issues and to ensure total guest satisfaction. Maintain inventory and par levels for all housekeeping supplies, maintained costs within budgeted occupied rooms to ensure items are in stock and reordered in a timely manner. Select and train housekeeping team members in proper work procedures and techniques. Communicate effectively to conduct staff and departmental meetings. Prepare housekeeping payroll
  • Phone 732-828-2000

Director of Human Resources

UNIPAPEL S.A.
01.1990 - 01.1999
  • Recruit, screen, interview, performs references checks and coordinate department interviews for hourly candidates. Manage the employment process form recruitment to hiring.
  • Coordinate and conduct employee orientation.
  • Process all the new hires forms, benefits enrollments tax forms etc.
  • Administer the benefit program in a timely, accurate manner: act with the medical insurance, and retirement plan administrators.
  • Prepare and monitor payroll for 400 employees.
  • Keep employee bulletin boards current, including post memos and events.
  • Conduct exit interviews, track trends and complete turnover report in accurate, timely manner.

Education

Business Administration

University Santiago de Cali
01.1995

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Budget control
  • Contract and vendor management
  • Problem-solving
  • Team leadership

Accomplishments

Create all the internal SOP for the Housekeeping Deparment

Achieved on the last Quality assurance Audit a 98.6% in Cleanliness Score

Achieved a 90% in engagement on the last Team Member Survey.

Awards

Leadership of the year 2010- Sheraton Hotel, Leadership of the year 2018- Hilton Newark Airport, P&L Champion- 2013- Hilton Newark Airport, Leadership of the Year- 2024- Hilton Newark Airport

Timeline

Director Housekeeping Services

HILTON NEWARK AIRPORT
03.2017 - Current

Director Housekeeping Department

HILTON NEWARK PENN STATION
12.2014 - 03.2017

Executive Housekeeper

EMBASSY SUITES
11.2013 - 12.2014

Director of Housekeeping

HILTON Hasbrouck Heights
07.2012 - 12.2012

Executive Housekeeper

SHERATON Raritan Center
11.2008 - 07.2012

Executive Housekeeper

WESTIN GOVERNOR MORRIS
01.2007 - 11.2008

Assistant Executive Housekeeper

HILTON GARDEN INN
04.2006 - 12.2006

Assistant Director of Housekeeping

HILTON HOTEL
10.2000 - 04.2006

Director of Human Resources

UNIPAPEL S.A.
01.1990 - 01.1999

Business Administration

University Santiago de Cali

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