Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara M. Dickerson

Newton,TX

Summary

Detail-oriented and driven administrative professional with 10+ years of experience assisting high-level executives with exceptional organization skills and communication. Ability to handle multiple projects simultaneously with an extreme degree of accuracy and well-organized precision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Contract Administrator

Texas Materials Group, Inc.
08.2023 - 11.2023
  • Set up newly granted jobs by gathering contract data, itemized bid prices and submitting to internal controller for upload.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff and office administration.
  • Analyzed client contracts to gather required data to order bid, performance and payment bonds.
  • Calculated employee payroll wages and deductions to submit weekly TxDOT certified payroll for 10+ jobs.
  • Executed record filing system to improve document organization and management.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Stored and filed contract documents in orderly, organized systems.
  • Prepared and issued reports on contract performance and compliance.
  • Created solicitation packages and conducted thorough research for each bid.
  • Created organized filing system to manage department documents.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Tracked employee vacation, sick and personal time.
  • Maintained confidentiality of employee records and payroll information.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Audited timesheets and payroll records for accuracy.
  • Prepared bids to submit to clients and secure new business.
  • Maintained complete documentation and records of all purchasing activities.
  • Checked items received against items ordered by verifying receipts.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Researched suppliers based on availability, quality, selection and price.
  • Managed and maintained purchase orders and invoices.
  • Monitored off-road and on-road fuel levels in tanks, taking note of tanks due for refills.
  • Submitted weekly fuel logs for both off-road and on-road fuel tanks to allocate fuel costs.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Negotiated and reviewed contracts to protect customer interests.
  • Streamlined operations by developing and implementing improved contract management processes.
  • Developed training materials to unify contract management processes and procedures. (PSC)
  • Organized and updated databases, records and other information resources.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships. (Safetek)
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs. (PSC)
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. (Safetek)

Executive Administrative Assistant

Ellis Construction, LLC
08.2022 - 08.2023
  • Sourced suppliers and purchased necessary materials for work.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established and maintained relationships with vendors to provide steady supply of materials needed.
  • Gathered data on materials, labor and builder costs to determine total costs of projects.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Researched suppliers based on availability, quality, selection and price.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Performed monthly retention of open purchase orders.
  • Managed and maintained purchase orders and invoices.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Researched and identified new suppliers and vendors.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Organized and updated databases, records and other information resources.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Monitored time keeping system daily to implement an accurate and timely payroll process.
  • Completed weekly payroll for 10+ employees.
  • Created document management system to reduce paper usage and improve accuracy of tracking.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Completed financial reports, providing insight into performance, operations and cash flow.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Updated and maintained employee attendance records.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Prepared quarterly and yearly tax forms and documentation associated with tax compliance, audits and refunds.
  • Produced and distributed end-of-year tax forms and documentation for employees and subcontractors.

Head Teller/Customer Service Representative

Sabine State Bank & Trust
06.2021 - 08.2022
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Provided customers with appropriate literature on banking products and services.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed applications for new accounts.
  • Calculated fees due, interest and change for customer transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Properly processed deposits, withdrawals and payments for average of 65 customers daily.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Monitored and verified suspicious activity on customer accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Trained new hires on customer service policies and procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Assisted customers with banking needs and inquiries.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Cross-sold credit cards, loans and other bank products.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Wrote and distributed customer correspondence.
  • Generated monthly reports on customer activity and customer feedback.
  • Maintained, organized and stocked teller window areas.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Assigned and distributed workflow to support efficient and effective front line operations.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Complied with internal controls and federal regulations by implementing [Type] methods.
  • Supported, trained and encouraged [Number] employees to actively cross-sell financial institution service and product offerings.

Training & Development Coordinator

Primoris Field Services (PSC)
06.2018 - 03.2020
  • Created and implemented awareness-level safety training for employees to help inforce company policies.
  • Certified NCCER OQ Master Trainer & Proctor
  • Certified Veriforce OQ Administrator & Evaluator
  • Certified Energy Worldnet OQ Administrator & Evaluator
  • Certified National Trench Safety Trainer
  • Trained and proctored employee operator qualification testing and performance evaluations for job specific OQ requirements.
  • Completed internal NCMS audits required by the department of transportation.
  • Maintained building alarm system credibility by assigning user codes and providing training to new employees.
  • Gathered data on existing employee operator qualifications, certifications and safety training council courses to minimize job costs where necessary.
  • Analyzed new project scopes to obtain employee pre-access requirements for jobs ranging from 10-100 crew members.
  • Developed forms and systems for surrounding department executives.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated with human resources department to gather pre-access requirements for all new-hires and re-hires.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Gathered and organized materials to support operations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Coordinated with human resources department to handle hire-in process and personnel databases.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Entered data, generated reports, and produced tracking documents.

Training & Office Manager

Safetek Services, Inc.
02.2017 - 06.2018
  • Managed office operations while scheduling appointments for executive and trainees.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed multiple databases and safety policies for 10+ consulting clients to ensure organization operating within legal and regulatory guidelines required by oil/gas companies.
  • Invoiced and received payments for safety training and clients on monthly retainer schedules.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved safety procedures to create safe working conditions for workers.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Collaborated with other departments to integrate safety in all aspects of organization.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
  • Liaised with management and employees enable smooth communication regarding safety procedures.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Communicated safety performance and progress to management and employees to provide up to date information.
  • Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
  • Developed new training programs to address performance and knowledge issues.
  • Coached employees, managers and executives on effective safety policies.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Conducted investigations into incidents and reported on findings.
  • Recognized, documented, and advised on removal of hazards.
  • Conducted safety audits and investigated plant quality issues.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Test
  • Test
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Developed and implemented safety programs.
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies.
  • Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
  • Facilitated training for [Number] employees.
  • Addressed non-compliance issues and employees with [Type] officer and suggested remediation.
  • Developed and implemented company procedures that reduced job site accidents [Number]%.
  • Reduced worker's compensation premiums through [Process].

Education

General Studies -

Lamar University
Beaumont, TX

High School Diploma -

Hardin-Jefferson High School
Sour Lake, TX

Skills

  • Detail Oriented
  • Oral & Written Communication
  • Team Player
  • Customer Service
  • Scheduling
  • Accounts Payable
  • Accounts Receivable
  • Bookkeeping
  • Basic Accounting
  • Multi-Task Management
  • QuickBooks Online
  • CSG Accounting Software
  • Database Management
  • Reporting
  • Problem Solving
  • Adaptability
  • Bank Reconciliation
  • Type 70-wpm
  • Internal Auditing
  • Microsoft Office
  • Purchasing
  • ViewPoint Payroll
  • Critical Thinking
  • Computer Proficient
  • Presentation Competency
  • Leadership
  • Transferable Skills
  • Collaboration
  • Research
  • Microsoft Outlook
  • Microsoft Teams
  • Proofreading
  • Creativity
  • Responsibility
  • Banking
  • Conflict Resolution
  • Prioritization
  • 10-Key
  • Time & Attendance Systems
  • Organization Skills
  • TeamViewer
  • Adobe Acrobat
  • Confidential Records
  • Project Support
  • Proposal Preparation
  • Requests for Information
  • Contract Negotiation
  • Relationships and Rapport
  • Change Orders
  • Interpersonal and Written Communication
  • Verbal and Written Communication
  • Professional Relationship Building
  • Status Reporting
  • Telephone Etiquette
  • Staff Training
  • Presentations
  • Contract Reviews and Edits
  • Construction Bid Preparations
  • Workflow Management
  • Contract Performance Monitoring
  • Procurement
  • Compliance Enforcement
  • Time Management
  • Vendor Relations
  • Decision Making
  • Bid and Contract Evaluation
  • Document Control
  • Regulatory Knowledge
  • Dispute Resolution
  • Attention to Detail
  • Organizational Skills
  • Vendor Relationship Management
  • Administrative Management
  • Report Writing
  • Regulatory Compliance
  • Supply Management
  • Database Administration
  • Schedule Management
  • Staff Scheduling
  • Workflow Planning
  • Service Coordination
  • Business Correspondence
  • Contract Administration
  • Data Entry
  • Payroll Oversight
  • Policy Management
  • Operational Reporting
  • Administrative Background
  • Credit and Collections
  • Records and Database Management
  • Training and Orientation
  • Payroll and Budgeting
  • Quickbooks
  • Electronic Filing Systems
  • Process Improvement
  • Planning and Prioritization
  • Payroll Administration
  • Teamwork and Collaboration
  • Data Entry Accuracy
  • Invoice Processing
  • Month-end Closing
  • Expense Tracking
  • Payment Processing
  • Account Reconciliation
  • Financial Reporting
  • Customer Relations
  • Accounting and Bookkeeping
  • MS Office Suite
  • Invoicing and Billing
  • File and Database Management
  • Administrative Support
  • Discrepancy Research
  • Data Inputting
  • Accounts Payable and Receivable
  • Expense Reports
  • Payroll Processing
  • Confidentiality Maintenance
  • Month-End Closing
  • Problem Solving Abilities
  • Strong Communication Skills
  • Ethical Conduct
  • Purchase Order Management
  • Year-End Closing
  • Adaptability and Flexibility
  • Spreadsheet Management
  • Scheduling and Meeting Planning
  • Calendar Management
  • Travel Coordination
  • Complex Problem-Solving
  • Billing and Coding
  • Expense Validation
  • Conflict Mediation
  • Spreadsheet Development
  • Customer and Client Relations
  • Multi-Line Telephone Systems
  • Meticulous Attention to Detail
  • Strong Work Ethic
  • Employee Hiring
  • Discretion and confidentiality
  • Efficient note-taking
  • Time management expertise

Certification

Notary Public of Texas, 02/2017 - 09/2025

Timeline

Assistant Contract Administrator

Texas Materials Group, Inc.
08.2023 - 11.2023

Executive Administrative Assistant

Ellis Construction, LLC
08.2022 - 08.2023

Head Teller/Customer Service Representative

Sabine State Bank & Trust
06.2021 - 08.2022

Training & Development Coordinator

Primoris Field Services (PSC)
06.2018 - 03.2020

Training & Office Manager

Safetek Services, Inc.
02.2017 - 06.2018

General Studies -

Lamar University

High School Diploma -

Hardin-Jefferson High School

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Sara M. Dickerson