Sara M. Stadem

• Managing Editor for two local newspapers called The Minnehaha Messenger and The Dells City Journal which covers a total of seven communities and five schools.
• Conduct interviews with community members and businesses and write articles for the paper.
• Establish rapport with local communities by attending community functions and participating in local functions while taking photographs for the paper.
• Direct report for two writers and three interns that write for me along with taking photos at events.
• Edit writers work, along with my own, as well as editing the paper prior to going to print.
• Work closely with my ad representatives to collaborate on ideas for special issues for the paper.

• Manged a section of tables throughout my shift.
• Greeted customers once they arrived and served them throughout their time at the restaurant.
• Entered ordered and communicated with bartenders and cooks with what was needed.
• Trained new hire servers.
• When bartender and manager on duty, was in charge of serving my own customers while getting drinks for the servers for their customers.
• Was also in charge of video lottery money for any winnings.
• As opening manager on duty, was responsible for opening check list which consisted of items such as preparing tills and video lottery tills, stocking beverages, etc. Closing manager on duty had similar responsibilities include balancing tills and video lottery tills.

• Worked one on one or in a group setting with students with high needs or students with learning disabilities.
• Assisted students with school work and every day tasks, also collaborated with teachers and other associates to determine best teaching methods for students.
• Participated in student evaluations with parents and staff.

• Refund Specialist for a tablet-based EMR and PM software company for Urgent Cares.
• Review outstanding refunds for urgent care clinics. Research and process refunds.
• Review claims processing to see if claim processed correctly.
• Contact insurance companies with benefit discrepancies.

Billing Specialist

• Third Party Administrator billing specialist for Disability Income and Life Insurance for members of Associations.
• Assisted in scheduling conference calls with agencies and recording meeting minutes.
• Responsible for processing daily payments for insured's and researching overpayments.
• Facilitate refund requests and submit refunds to insured's.
• Also responsible for working with insured's on payment questions, cancellations, and submitting payments to the health insurance companies.
• Work closely with insurance companies and other third-party agencies on billing discrepancies and enroll new insured's with recurring payments.
• Responsible for balancing automatic account withdrawals compared to insurance companies billing statements.
• Process payments for credit card transactions and automatic account withdrawal payments.
• Responsible for creating invoices, sending reminder letters, and cancellation notices.
• Also responsible for working on special projects to improve processes and procedures.
• Assisted in creating internal procedure manuals for training purposes. Received several bonuses for my productivity and customer service skills.

Sales Representative

• Third Party Administrator sales representative for Disability Income and Life Insurance for members of Associations.
• Educated members on our products and assist with application process with the health insurance company.
• Also worked with the health insurance company and members on customer service issues, claim filing process, and billing issues.
• Responsible for processing recurring credit card and automatic account withdrawal payments.

Sales Representative

• Project coordinator for the individual health care line of business.
• Managed internal and external processed along with assisting in product development and analyzing the current market.
• Educated potential members on our product and assisted with application process.
• Also worked with medical underwriting throughout the application process and collected additional information when needed.
• Processed paperwork for accepted policies and assisted Finance and Enrollment post sale when needed with customer service-related issues.
• Responsible for training outside agents to seel the individual products and train internal staff to educate members on benefits.
• Responsible for training internal staff on Customer Relations Management (CRM) software.

Sales Assistant

• Assistant to Marketing Manager.
• Responsible for scheduling meetings and recording meeting minutes.
• Created PowerPoints and sales documents for sales presentations to new groups.
• Created training materials for agents. Assisted sales representatives with customer service issues and follow up.
• Assisted with benefit questions and research for customers.

• Responsible for taking incoming calls from members, agents, and providers to educate on health care benefits and claims.
• Research denied claims or claims on hold to see what the issues were with the claims.
• Also responsible for responding to email and web inquiries pertaining to benefits and claims.
• Assisted in training new staff on phones. Received two "Star" Awards for my phone stats and call quality.