Sara Miranda Samora
Harrisburg,PA
Summary
Quality-driven Compliance Analyst, familiar with tracking, documentation, CRM Systems, and reporting requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Over 11 years of experience and a motivated, energetic mindset.
Overview
11
11
years of professional experience
6
6
Certificate
Work History
Trilingual Compliance Analyst
IFG-International Financial Group, Ltd
09.2022 - Current
- Contractor for Microsoft's ECIF (End Costumer Investment Funding Department)
- Reviewed audit and monitoring reports related to consumer and client activities.
- Ensure all SLA (Serve Level Agreements) are met, and project requests are addressed appropriately.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Access and organize data submitted by clients, audit data integrity, work with internal and external teams to drive processes and provide support.
- Monitored project performance to identify areas of improvement and make adjustments in case of possible extension due dates.
- Checked for documents, request amounts, and fraud for accuracy and compliance before project's pre-approval stage
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Trained and mentored new personnel hired to fulfill various roles.
- Assisted in developing and maintaining department policies and procedures to support organization and industry best practices.
- Compiled data for analysis and developed tracking and reporting.
- Reviewed invoices for accuracy and completeness before forwarding them to finance team
- Managed a maximum of 45 projects a day
Portuguese Interpreter
CyraCom
01.2022 - 09.2022
- Over the phone interpretation for various fields such as medical, insurance, banking and entertainment
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
Executive Assistant
Global Disciples
03.2022 - 07.2022
- Supported the Executive VP of the Alliance
- Completed reimbursement forms, reconciled expenses, and managed emails and calendars.
- Made travel arrangements, applied for visas, booked flights, and arranged airport transport
- Assisted the EVP as he leads the Specialist Council and Alliance Team by Preparing agendas, taking minutes, and carrying out tasks and actions agreed upon
- Communicated decisions made to staff as appropriate
- Handled confidential and sensitive information with discretion and tact.
- Compiled data and reviewed information for accuracy prior to input.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
Assistant Manager
Piccadilly Coffee And Tea House
01.2020 - 07.2021
- .Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed a loyal and highly satisfied customer base through proactively managing team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Travel Applied Behavior Analysis Technician
Contractor
01.2017 - 08.2019
- Implemented behavior intervention plans, increasing positive behaviors and reducing challenging behaviors.
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in a clinical setting.
- Provided comprehensive treatment by working in close collaboration with a multidisciplinary team of professionals.
- Conducted parent training sessions focused on teaching behavior management strategies.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
Pedagogical Coordinator Assistant and ESL Teacher
Os Pitruquinhas
07.2016 - 01.2017
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Provided resources to support students in achieving career goals.
- Collaborated with parents and teachers to help students reach potential.
- Developed and implemented individualized academic plans for students.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Attended workshops to learn about student motivation and engaging learning activities.
Hotel Director’s Assistant and Interpreter
Suite Hotel Palmeiras
01.2015 - 07.2016
- Coordinated with General Manager on different operational issues and promotional activities.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Hired and trained new employees, demonstrating the best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated the performance of personnel to confirm compliance with standards.
- Provided exceptional service and assistance to guests upon check-in.
Guest Relations Assistant Manager and Interpreter
Malembo Development Center
01.2014 - 01.2015
- Anticipated and attentively handled guest needs or concerns.
- Monitored guest feedback, using to improve service and departmental operations.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Answered multi-line telephone systems to aid guests, direct callers, and take messages.
- Advised guests about on-property and off-site amenities best suiting needs.
- Sold tickets for different activities, dinners, and special events.
- Coordinated schedules and set appointments for guests and staff.
- Typed up professional business correspondence, reports, and other documents.
Secretary
IPL, Investimento Planeta Lt
12.2012 - 01.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into the system and updated customer contacts with information to keep records current.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Bachelor of Science - Information Systems
Post University
ConnecticutHigh school diploma - General Studies
York Catholic High School
York, PA05.2012
Skills
- Microsoft Office
- Microsoft Excell
- Microsoft PowerPoint
- Outlook
- Data Entry
- Project Management
- Compliance
- Risk and Governance Security Management
- Interpretation
- Communication
- Customer Service/Success
- Jira
Languages
Portuguese
Spanish
French
Timeline
Trilingual Compliance Analyst
IFG-International Financial Group, Ltd
09.2022 - Current
Executive Assistant
Global Disciples
03.2022 - 07.2022
Portuguese Interpreter
CyraCom
01.2022 - 09.2022
Assistant Manager
Piccadilly Coffee And Tea House
01.2020 - 07.2021
Travel Applied Behavior Analysis Technician
Contractor
01.2017 - 08.2019
Pedagogical Coordinator Assistant and ESL Teacher
Os Pitruquinhas
07.2016 - 01.2017
Hotel Director’s Assistant and Interpreter
Suite Hotel Palmeiras
01.2015 - 07.2016
Guest Relations Assistant Manager and Interpreter
Malembo Development Center
01.2014 - 01.2015
Secretary
IPL, Investimento Planeta Lt
12.2012 - 01.2014
Bachelor of Science - Information Systems
Post University
High school diploma - General Studies
York Catholic High School
Certification
Virtual Assistant Certification
Risk Management
Foundations of Leadership
Introduction to Generate AI
Agile with Atlassian Jira
Foundation of Cybersecutiry
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