Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Saravanan Rengarajan

Saravanan Rengarajan

Eden Prairie,MN

Summary

Experienced account management professional prepared to drive impactful results. Strong focus on team collaboration, delivering client satisfaction, and adapting to changing needs. Skilled in project management, client relationship building, and strategic planning. Known for reliability, effective communication, and problem-solving abilities.

Overview

21
21
years of professional experience

Work History

Account Delivery Manager

Wipro Technologies
05.2016 - Current
  • Gained experience in identifying client requirements and aligning services accordingly.
  • Managed complex account portfolios worthy of $15 mn, consistently meeting or exceeding revenue targets.
  • Enhanced client satisfaction by effectively managing account delivery and ensuring timely completion of projects.
  • Negotiated contracts with clients, achieving favorable terms for both parties while maintaining strong relationships.
  • Championed innovative solutions that addressed unique client challenges, leading to increased customer loyalty and retention rates.

Service Delivery Manager

Wipro Technologies
04.2007 - 03.2016
  • Managed service delivery operations, ensuring adherence to SLAs and quality standards across 500+ applications.
  • Led cross-functional teams to streamline processes, enhancing customer satisfaction and operational efficiency.
  • Developed and implemented service improvement initiatives, reducing incident response times significantly.
  • Mentored junior staff in best practices for service delivery and client relationship management.
  • Analyzed performance metrics to identify trends and drive continuous improvement strategies across teams.

Project Manager

Wipro Technologies
11.2004 - 03.2007
  • Led project planning and execution, ensuring alignment with organizational goals and stakeholder expectations.
  • Managed cross-functional teams, fostering collaboration and communication throughout project lifecycle.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.

Education

Master of Science - Computer Science

St. Joseph's College
Trichy, India
06-2000

Skills

  • Service delivery management
  • Account strategy development
  • Customer satisfaction monitoring
  • Application support
  • Infrastructure management
  • Stakeholder management
  • Teamwork and collaboration
  • Excellent communication
  • Adaptability and flexibility

Languages

English
Full Professional
Tamil
Native or Bilingual

Interests

  • Volunteer Work
  • Music
  • Team Sports

Timeline

Account Delivery Manager

Wipro Technologies
05.2016 - Current

Service Delivery Manager

Wipro Technologies
04.2007 - 03.2016

Project Manager

Wipro Technologies
11.2004 - 03.2007

Master of Science - Computer Science

St. Joseph's College

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