Saran Seang
Apple Valley,USA
Summary
Customer Solutions Representative with a proven track record at Northern Tool and Equipment, excelling in customer relationship building and sales closing. Leveraged product knowledge and exceptional customer service to enhance client trust and satisfaction. Skilled in email and phone etiquette, demonstrating a cheerful and energetic demeanor while focusing on continuous learning and industry adaptability.
Customer service professional ready to contribute expertise in resolving customer issues and enhancing satisfaction. Proven success in managing high-volume inquiries and providing effective solutions. Known for strong team collaboration and adaptability to changing needs, with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Solutions Representative
Northern Tool Equipment
11.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced customer complaints through proactive identification of potential issues and prompt resolution of concerns.
- Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
- Helpdesk, helping customer solutions representative with any issues they need assistance with. Helping with credit card declines.
- Managed escalated cases with care and efficiency, working closely with other departments when necessary for issue resolution.
- Learning dropship to better understand the department to help the customers more.
Inside Sales Representative
Northern Tool and Equipment
11.2021 - Current
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Demonstrated strong communication skills in order to effectively convey product information and close sales.
- Work on helpdesk to help with purchase approvals, CRD and help others with any other questions.
- Provided efficient and courteous service to customers at all times.
- Focused on learning new skills and staying updated with industry changes.
Bartender/Manager
Panino Brother's
11.2012 - 06.2024
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Bar Manager
Lemon Grass
01.2018 - 10.2019
- Provided exceptional customer service at all times, resolving complaints quickly and professionally.
- Demonstrated ability to manage and motivate staff, while ensuring customer satisfaction.
- Managed daily operations, including scheduling, ordering, and inventory control.
- Recruited, hired and trained new members of bar staff.
- Updated bar menu for alternating seasonal and holiday promotions.
Server
TGIF
07.2007 - 12.2012
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Listened to customer concerns and complaints and quickly rectified issues.
Education
High School Diploma -
West Delaware
Manchester, IA05.2020
Skills
- Email and phone etiquette
- Sales closing
- Product knowledge
- Driven
- Attention to detail
- Customer relationship building
- Customer service
- Cheerful and energetic
Timeline
Customer Solutions Representative
Northern Tool Equipment
11.2021 - Current
Inside Sales Representative
Northern Tool and Equipment
11.2021 - Current
Bar Manager
Lemon Grass
01.2018 - 10.2019
Bartender/Manager
Panino Brother's
11.2012 - 06.2024
Server
TGIF
07.2007 - 12.2012
High School Diploma -
West Delaware